Find More Than 10K+
United Kingdom Jobs

Job description

Reference Number 77306

This Claims Technical Support Assistant will report to the Property & Consents Business Support Manager and will work within the Asset Management directorate based in our Crawley office. You will be a fixed term employee for 12 - 18 months.

You will attract a salary of £37,491.00 and a bonus of 3%

Close Date: 31/07/2023 .

All applications will be reviewed after the close date.

We also provide the following additional benefits

Annual Leave

Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme

Tax efficient benefits: cycle to work scheme

Season ticket loan

Occupational Health support

Switched On – scheme providing discount on hundreds of retailers products.

Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres

Discounted access to sports and social clubs

Employee Assistance Programme.

Job Purpose:
In addition to the role and function of a Property & Consents (P&C) Business Support Assistant (BSA), the role of a Technical Support Assistant (TSA) will be to support the P&C Business Support Manager, by becoming a regional 'Point of Reference' and undertake the more technical business support enquiries in place of the Asset Management Surveyor. Such activities may include; obtain wayleave agreements for new equipment, serving sec. 37 applications, collate necessary information to serve Necessary Wayleave Application, straightforward rent reviews and lease renewals. As well as deal with CPO enquiries, Planning Applications, Stopping Up Orders, drawing legal plans and technical desk enquiries to support the Asset Management Surveyor and P&C Management Team.

Dimensions

Office based role with no direct reports, but working as part of the Business Support team spread over two regional offices;

To support the P&C Business Support Manager, be a 'Point of Reference' to the wider P&C Team and Business on P&C Business Support Matters;

Manage portfolio of small departmental projects of work;

Make decisions with Asset Management Surveyors and P&C Management Team regarding due process for dealing with legislative enquiries and requests for information;

Negotiate with Landowners (Customers), Grantors, Land Agents, Solicitors, Consultants and Internal Colleagues from Director level downwards about basic consent matters, before, if necessary, referral to Asset Management Surveyor or P&C Management Team;

Make decisions with Project Managers and Consent Managers regarding medium risk financial commitments, strategy and legal matters;

Provide financial/performance reporting relating to team performance.

Principal Accountabilities (In Addition to the Business Support Role):

Collaborate with internal and external landowners (Customers) to resolve queries over leases, freeholds, easements, payments, changes of address within agreed service level targets;

To support the Asset Management Surveyor, provide the necessary technical support to include; 'New' Wayleaves, Sec. 37 Applications, Support Necessary Wayleave Application, Undertake straightforward Rent Reviews and Lease Renewals, Dealing with Statutory Enquiries such as CPO enquiries, Planning Applications, Stopping Up Orders etc;

Be a mentor for all team members;

In support of the P&C Management Team, provide the necessary technical support, to include; Collect and Compile EGS8 data and report on a monthly basis, have a working understanding of SAP and, as and when necessary, provide Works/Purchase Orders and Manage payment to suppliers;

Become P&C's Subject Matter Expert (SME) in the management and updating of consent records within UK Power Networks Legacy and New Property/Payment Management Systems and Document Management System (Alfresco);

Provide internal and external Customers with copy consent documentation, within agreed service level targets, and be proficient in the navigation and interpretation of such consent;

Provide all necessary technical support to digitise UK Power Networks consent records, extract important consent information from documents and tie to existing engineering, geographical, customer and payment records. Be accurate in following a GIS based process that would allow a Land Registry Overlay to be incorporated onto UK Power Networks existing mapping system;

Active participation in Individual Performance Review sessions with your Line Manager;

Attendance at team days and monthly Face2Face briefings;

Active participation in the team Safety, Health and Environment Action Plan;

Undertake a 'Storm Role' during a System Emergency

Qualifications:
Excellent customer orientation and will provide excellent customer service in dealing with customers and grantors in the resolution of queries and complaints;

Detailed technical knowledge of all UK Power Networks Mapping and Consent/Property databases as well as, specifically for LPN, the use of Power On and GeoView;

Have a detailed understanding of the claims culture and processes associated with their management;

Good experience within the Property and Consents Department;

Good PC literacy and use a variety of systems, including Microsoft Office and SAP and Alfresco;

Awareness of the section's business, environmental, safety, financial and regulatory obligations and a working knowledge of the legal aspects of operational property and wayleaves management is required;

To develop relationships with important partners in the electricity utility industry, including government, environmental, statutory authorities and business departments and agencies;

Ability to work co-operatively with others to achieve shared goals;

Measure of Success

Recognised as supporting Our goals and missions.

To achieve all Safety Plan and Balanced Scorecard Measurements to target.

To meet all Individual Performance Review targets.

The provision of accurate information.

To meet Regulatory, Company and Team standards.

Delivery Excellent Customer Service

Nature and Scope

Reporting to the Property & Consents Business Support Manager, the Technical Support Advisor deals with Internal and External customer enquiries and the more technical statutory enquires, lease/rent reviews and the acquisition of wayleaves for new equipment.

You will offer guidance on UK Power Networks Position and Policy regarding all Property and Consent issues, and will be a 'point of reference' to junior members within the Property & Consents

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.