technical support North Dakota
Job description
Summary of Work
Technical Support Analyst I supports the mission of CDE, embodies its values, and provides comprehensive technical support to both internal staff and external customers. More specifically, your role is to offer technical assistance and address hardware, software, and network issues of schools, students, parents, and staff. You'll analyze and interpret technical procedures for non-technical users, prioritize problem resolution, track progress, and escalate when necessary. You'll troubleshoot issues in collaboration with users and vendors. You'll contribute to system monitoring, software and hardware installation, and user training and will actively seek opportunities to enhance support processes and resources to improve customer satisfaction.
Minimum Qualifications
Preferred Qualifications
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Equal Opportunity Employer
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
