customer relations Kidderminster, England
Job description
Customer Service Executive - Firma Stella Sports Memorabilia
Are you energetic? Driven, motivated & with a passion for sport? Come on board & support our rapidly growing company to the next level.
The Company & the vision
· The Champion retailer of 100% authentic Signed Sports Memorabilia
· The highest rated Sports Memorabilia Company in the World on TrustPilot
· Consistent high growth business
· Partnered with some of the biggest sporting stars in the World
Vision No1
We will become the number one Sports Memorabilia company in the World
· The highest turnover & profit
· Provide a five-star service from our world-class staff
· Offer the World’s most exclusive range of items
· Worldwide brand
Our Company Values
Energy - Energy & attitude are more important than skill at Firma Stella. We are passionate about what we do & we show this through our energy in our work at Firma Stella, day in, day out
Positivity - This is a fundamental core of what makes our business tick. We can achieve anything in life & at work with a positive mindset. The positive team spirit is very tangible in Firma Stella
Respect - We treat our customers & team-members with respect, understand each other, and respect the decisions we make, even if we may view them differently.
Ambition - We strive to be better tomorrow than we were yesterday. Everyone aspires to be successful on their own and the collective ambition of the team (company) drives us to be the best version of ourselves in the pursuit of our goals and for Firma Stella to be #1
Transparency - We take accountability, responsibility & ownership in all actions. By doing this we avoid placing blame on others. We are also 100% transparent with our customers in our products & service
Loyalty - By providing impeccable quality in our products & service to our customers, we gain their loyalty. By meeting goals, and showing respect, we gain each other's loyalty.
Generosity - A key attribute of the company is to ‘give back’
We give back to our employees who work hard & meet their business goals. Also, we look to be generous to the world around us, from charities to our customers.
Responsibilities:
1) Answering all inbound phone calls & emails across multiple sales platforms, including WooCommerce, eBay, Amazon, and Etsy.
2) Identifying and assessing customer needs to achieve satisfying solutions.
3) Building sustainable relationships with customers, and promoting positive reviews.
4) Handle customer complaints, provide appropriate solutions & alternatives within the time limits, follow up to ensure resolution.
5) Providing accurate, valid & complete information about our policies, procedures, and new & existing products.
6) Ensuring workspaces remain clean, tidy & organised at all times.
Key Skills:
- Positive mindset & the willingness to go the extra mile
- Hands On hard worker with lots of energy
- Outstanding verbal & written communication skills
- Experience in a Warehouse role
- Exceptional attention to detail & organisation
- Driven & motivated to succeed
- Ability to work efficiently & seek out new processes to save time
- Strive for excellence
- Excellent problem-solving skills
- Ability to work well in a team & with all levels of staff
- Exceptional people skills – excellent listener
- Willingness to learn & adapt to Firma Stella
Benefits
- Performance incentives: bonus scheme based on efficiency & meeting targets
- Progression: opportunity to progress in an extremely fast-growing worldwide company
- Work: with athletes, event, sport companies & charities
- Travel: Opportunity to travel when required
- Sport: Rare opportunity to work in a sport passionate business
- Firma 'Re-charge' day - Every member of staff gets one 're-charge' duvet day per year & opportunity to earn more throughout the year
- Firma Stella Employee Of The Month - Win A Cash Bonus /Special Experience
- Monthly Team Bonding Events
- Company Pension
- Team Focused Culture
- Opportunity to be part of something special - We will be the number one Sports Memorabilia company in the World!
Job Types: Full-time, Permanent
Salary: £24,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Work Location: In person
