technical support Gloucester, England
Job description
Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.
It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.
From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
We have an exciting opportunity to work within our customer operations department and become part of our Administration and Technical Support team. As part of this role you will predominantly be providing technical support to our customers, infrastructure team and regulators.
You’ll be involved in several daily activities such as, ensuring accurate payment is made to our contactors, working complaints, recharges, and insurance claims. So, every day you will be able to expand your skill set more and more.
Plus, as part of this team you’ll not only get to utilise your excel and IT skills, but you’ll also be able to take leadership of your work, to ensure you’re meeting deadlines and managing your work load independently. A rewarding role all around.
So, if you have great communication skills, enjoy working in a fast-paced environment and love making a difference please keep reading.
WHAT YOU’LL BRING TO THE ROLE
Your key accountabilities in helping us will be:
You’ll be Providing all types of support to our colleagues to Make sure that targets are met, such as, Operational Technical Support to Customer Network Delivery, Planning, and Productions teams- You’ll be a Continuous Improvement Champion and will aid in the continuous improvement of our processes and procedures
- You will perform several administrative and support tasks as well as prioritising workload to deliver for our stakeholders and customers, ensuring SAP data is accurate by making sure that work is booked with the correct time booking, materials and other requirements.
- You’ll need to manage and Monitor inboxes and work bench queues in order to meet our internal and external SLAs
The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
Salary: From £23,000- 25 days holiday
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Electric vehicle scheme and retail offers
- Family friendly policies
WHAT’S NEXT
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at [email protected].
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!
