technical support Concord
Job description
About us
We are an established international company with locations around the world, with over 50 years specializing in Design, Engineering and as a commercial window manufacturer of Curtainwall.
Our work environment includes:
- Modern office setting
- Snacks and bevereges provided
We are looking for a Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance , troubleshooting hardware and software issues, and enhancing the company's infrastructure and providing support to local and remote employees. This is an excellent opportunity for someone with a passion for technology and customer service.
Responsibilities:
· Installation, configuration, maintenance and troubleshooting of computer hardware and software, networking devices and peripheral equipment.
· Maintain hardware software inventories.
· Administration of network services and server user access.
· Perform system and user data backup and recovery operations.
- Be the primary contact for the New Jersey network.
- Provide technical support to local and remote computer users experiencing difficulties with computer hardware, business applications and network services.
- Research knowledge bases and other Internet resources to aid in problem resolution.
- · Provide telephone system support.
- Provide end-user training on corporate systems and tools.
- Research knowledge bases and liaise with third-party support to aid in problem resolution.
Requirements:
· Minimum-three years of relevant IT experience.
· College Diploma or University Degree in Computer Science.
· Must have experience with the following:
Microsoft technologies, AD, Windows Server, Exchange, Routers, VPN, Virtual Servers.
The ability to speak Mandarin or Cantonese is considered an asset.
We offer competitive wages and benefits If you are qualified in the above areas and are interested in being a part of our future success, please send your resume to:
Job Types: Full-time, Permanent
Salary: $60,000.00-$80,000.00 per year
Benefits:
- Dental care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Concord, ON L4K 3S3: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 3 years (required)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
