technical support

technical support Vancouver

Fraser Academy
Full Time Vancouver 65819 - 57463 CAD ANNUAL Today
Job description

Job Description
About Fraser Academy:
Fraser Academy (FA) is an independent school in Kitsilano, Vancouver, BC serving students in Gr. 1-12 with dyslexia and language-based learning differences through day and outreach programs. We serve a gap in the system where approximately 20% of the student population is under-served by mainstream education. The ripple impact of our programming also adds great social value. While our student population has skills and strengths which are in demand in the 21st century, it can also be vulnerable to mental health, substance abuse, higher drop-out rates, and other risks when not supported.
We are proud to be at the forefront of educational practices, providing a learner-centric environment with the most effective research-based methods to optimize personalized learning, cognitive, social and emotional development, and post-secondary opportunities setting our students up for a successful life. For more information please visit us at
Start Date: Immediately
Position Type: Permanent, Full-Time
Reports to: IT & Systems Administrator
Job Summary
As a member of the Information Technology team, you will play an important role in supporting staff, students, and parents with technical support. You will work with a collaborative, dynamic team of professionals and staff who are passionate about the implementation and delivery of a system that meets the needs of all users. This role requires someone with a professional demeanor, is comfortable under pressure, and able to emphasize with users when they experience technical difficulties. Communication and patience are key as you will be responsible for guiding end users through a troubleshooting process to solve problems. You must be friendly and communicate clearly. This role reports to the IT & Systems Administrator.
  • Belong to and collaborate with a team of dedicated professionals
  • Continue professional growth and learning through a variety of development opportunities
  • Work with a wide variety of hardware and software solutions to deliver our services
  • Provide in-person support for desktops, laptops, software applications, printers, phones, tablets and audio visual systems
  • Organize and support the use of technology for classroom assessments
  • Maintain tickets and documentation as they relate to information technology
  • Assist in the imaging, deployment, and maintenance of computers and printers
  • Assist in the management of user accounts
  • Prepare and deploy new hardware to staff and students
  • Complete routine maintenance of equipment as required
  • Be detail oriented with focus on efficient troubleshooting
  • Ability to multitask; work on multiple service tickets simultaneously
  • Ability to work independently and as a team
  • Strong communication and interpersonal skills
  • Passion for continuous improvement
  • Diploma IT Systems or a relevant field
  • Hands on knowledge of technologies including: Microsoft Windows & Server, Apple MacOS and iOS, Google Chrome and Android, Google Workspace, Meraki, Avaya
  • 2+ years of providing technical support is an asset
  • Experience working in a school setting, or youth, is preferred
  • Eligible to work in Canada
To apply, please submit a resume and cover letter addressed to Alex Orlovskyy, Vice President of Finance and Administration. Only shortlisted candidates will be contacted. Thank you for your interest. We look forward to hearing from you.
We are committed to building a diverse and inclusive workforce by encouraging applications from all qualified job seekers, including those from traditionally underrepresented communities.
Apply on the Fraser Academy website.

About Fraser Academy

Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: School / School District

technical support
Fraser Academy
Minneapolis, United States
Unknown / Non-Applicable
1 to 50 Employees
School / School District
Related Jobs

All Related Listed jobs

Graduate Management Trainee
Tangible Benefit London, England 27000 GBP ANNUAL Today

We offer a competitive starting salary and commission is uncapped. Unrivalled training programme from dedicated full-time training staff.

Chocolate Dates Production & Packaging Assistant
Elate Chocolates & Dates Royal Leamington Spa, England 10 - 10.05 GBP HOURLY Today

Training will be provided in many aspects from production, packaging to dispatch. Job Types: Full-time, Part-time, Permanent. Part-time hours: 24 per week.

associate director student
University of Toronto Toronto 157131 - 94278 CAD ANNUAL Today

Date Posted: 06/05/2023
Req ID:31708
Faculty/Division: VP & Provost
Department: Centre for...

Customer Advisor
Boots Sale, England Today

Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only). Generous staff discount (with enhanced discounts for Boots

Area Security Officer
G4S Cardiff, Wales 10.5 GBP HOURLY Today

The only requirement for this role is that you have a full driving license and your own vehicle. Monitoring of visitors, staff and customers to the sites.