technical support Markham
Job description
EnGenius is an international manufacturer of innovative network solutions for over 20 years and today has numerous subsidiaries worldwide. We offer complete wireless and wired networking solutions including the latest technology Wi-Fi 6 access points, mesh access points as well as network switches for both indoor and outdoor deployment. The B2B solutions are used worldwide by department stores, cafes, airports, hotels, hospitals, event locations, resorts, museums, and various other applications. Currently, we have opening for Technical Support position.
Technical Support – Responsibilities but not limited to:-
· Provide direct technical support to EnGenius customers, resellers and distributors via phone, email or in person.
· Trouble shooting on EnGenius full Networking products.
· Troubleshooting on EnGenius telephony products.
· Analysis of customer network information and recommend EnGenius Networking products to fit their requirements.
· Handle full cycle of RMA process from receiving defective units to the end of shipping out the repaired or replacement units.
· Perform sales support to sales team on products presentation, training… etc. via phone, email or in person.
· Follow up on technical issues case by case until issues can be solved and satisfied by customers.
· Support into day to day warehouse and shipping activities.
· Willing to travel to visit customers to present EnGenius products for pre-sales and post sales support.
· Willing to travel to visit customers to solve customers technical on-site issues.
Minimum Requirements: -
· 2 years experience in technical support, technician position in IT networking company
· Highly motivated individual capable of solve technical issues independently.
· College/University diploma in computer, or Networking related program.
· Strong knowledge in LAN/WAN, TCP/IP networking.
· Strong knowledge in WIFI technologies and WIFI products.
· Strong trouble shooting and problem solving skills.
· Strong sales mindset to understand and identify opportunity.
· Hands on experience in repair of electronic related products.
· Willing to travel to assist customers, team and sales department.
· Willing to work a team and assist into different department.
· Excellent oral and written communication skills – including great presentation skills.
· Excellent communications in English, French is an asset.
· Employment history reference check, criminal check and credit check will be required.
Please email resume with salary expectation to us.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
About Engenius Technologies
CEO: Tommy Tsai
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.engeniustech.com
Year Founded: 1999
