Technical Support

Technical Support Bolton, England

Dynamic CCTV Limited
Full Time Bolton, England 24500 GBP ANNUAL Today
Job description

Technical Support

Dynamic CCTV Ltd

Dynamic CCTV Limited are a leading security and fire distributor with award-winning technical support dedicated to delivering exceptional customer service to its customers. Dynamic CCTV Limited has a vast international network of suppliers, with its headquarters located in the centre of Middlesbrough, North Yorkshire.

Due to rapid growth and large expansion, Dynamic CCTV are recruiting technical support roles, to operate out of its expanding offices in Bolton, Greater Manchester.

You will be joining a tight-knit technical support team that offers award winning technical support to our clients.

Main duties/responsibilities include:

- Being a first line of enquiry for customers on technical matters;

- Answering calls and emails, completing CRM and dealing with requests accordingly;

- Answer and deal with technical queries face to face at the trade counter;

- Liaise with senior members of staff on more complex issues/enquiries;

- Offer technical solutions to problems/issues;

- Offer and provide network advice;

- Liaise with the technical manager on common issues/faults so that the Technical manager can liaise with suppliers;

- Ongoing product familiarisation and to receive training.

- Pilot test landing on new products and solutions;

- Collect, analyse and feedback requirement on products and solutions;

- Training to sales and partners on CCTV, networking, alarm, fire etc. products, solutions and marketing tools;

- Enabler to partners sales engineers on their independent SME project support skills;

- Support sales and partners with technical knowledge.

Vital to this role:

- Excellent telephone and communication skills;

- Problem solving skills;

- Good attention to detail and a high level of accuracy;

- Ability to work as part of a team;

- Ability to manage multiple tasks at once;

- Ability to stay calm under pressure;

- Organised and excellent time management skills;

- University level Education in networking or computing

- Sound knowledge of network /CCTV equipment and configurations;

- Good skills on presentation or training.

Desirable skills:

- Multilingual

- Knowledge of CRM

- Flexible working hours including weekends

- Able to do business trips if required

Job Type: Full-time

Salary: From £24,500.00 per year

Benefits:

  • Company pension
  • Free parking
  • Gym membership
  • Life insurance
  • On-site parking
  • Private medical insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Bolton, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Technical Support
Dynamic CCTV Limited

Related Jobs

All Related Listed jobs

Chaplain (Part-time)
The John Fisher School Purley, England Today

We are currently looking to employ a Chaplain to support the school community in furthering the distinctive Christian character of its status and in the

Non-Profit Audit Opportunities - London
Crowe London, England Today

Non-Profit Audit team opportunities in our London office part qualified & qualified up to Manager level. Crowe is a leading national audit, tax, advisory and

Kitchen Assistant
Cinnamon Care Solihull, England 9.85 GBP HOURLY Today

The Kitchen Assistant assists with all the working areas within the home's kitchen, including food preparation, washing dishes and cleaning the kitchen area.

Supermarket Assistant
Waitrose Caversham, England 10.5 - 11.48 GBP HOURLY Today

The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out

Customer Assistant - Bank & Services - Norwich
M&S Norwich, England 10.9 GBP HOURLY Today

You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training