technical support Markham
Job description
About Us:
ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported contact center and Unified Communication solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is headquartered in Markham, with employees all across North America. We are one of the most successful providers of Cloud Hosted Contact Center and Unified Communication Solutions in Canada. Our ice suite of products are used in major contact centers globally. With continuous expansion on the horizon we are looking for candidates who are open minded and have a good attitude and aptitude to try new things.
Benefits of Working at ComputerTalk:
- Freedom to explore, learn, and share with peers and colleagues
- Be a part of a world-class team of professionals
- Opportunities to explore other career avenues within the company
- Take on a new challenge; fight for your ideas; not seniority-based;
- Peers who push you to your potential; an environment rich in experiences to learn from your peers.
About the Role:
User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Please note that this position will require you to be able to obtain Secret Clearance from the Federal Government.
Main Job Tasks and Responsibilities
- respond to requests for technical assistance in person, via phone, electronically
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- redirect problems to appropriate resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- stay current with system information, changes and updates
- on call rotation
About You:
Education and Experience
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- knowledge of relevant call tracking applications
- knowledge and experience of customer service practices
- related experience and training
- University Degree in relevant field
- 1 to 3 years Help Desk experience
- Windows administration and deployment
- Some Networking Experience
- Experience with Cisco and Firewall
Key Competencies
- Oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- planning and organizing
- attention to detail
- stress tolerance
- team player
Do not be afraid to apply even if you do not possess all of the above! We at ComputerTalk are firm believers in developing and enhancing talent in young and bright employees. So apply today and be a part of our fantastic team!
Job Types: Full-time, Permanent
Salary: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
ComputerTalk has adopted a hybrid working environment, whereby you will be able to design your own schedule in regards to working remote and working from the office.
Ability to commute/relocate:
- Markham, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Help desk: 1 year (preferred)
Language:
- English (required)
- French (preferred)
Work Location: Hybrid remote in Markham, ON
About ComputerTalk
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.computer-talk.com
Year Founded: 1987
