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Work pattern: 37 hours Monday to Friday

Basis: Full Time

Type: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

This is a great opportunity for you to join one of the UK’s most trusted social housing providers.

Citizen owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing – our homes are a foundation for life.

We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can’t access them on the market.

We are a not-for-profit organisation and a registered charity. All the money we make goes back into improving our homes and services and building new homes so that we can help more people.

Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.

It doesn’t matter which function you work in, being part of our team will give you the chance to play your own part in making a very real difference to people’s lives.

To join us you will have the ability to take ownership and responsibility for delivering a consistently high level of service within your team and across the business as a whole. You’ll be positive, optimistic, and solutions-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues.

Ideally you will have an HNC/HND or equivalent experience in a building/construction related practice. A good Health and Safety knowledge and a strong teamwork attitude with previous experience of working within Social Housing will be helpful. All required Health & Safety training will be provided for those candidates who are successful with ongoing training available

Good customer skills, face to face, telephone and written are also necessary to successfully deliver this role.

Reporting to the Operations Manager, and working in a small local team, the post holder will be responsible for providing operational and technical support in the delivery of responsive repairs executed by the in-house maintenance team and or support contractors. This role will be covering a Coventry patch working with a supervisor and planner . Three other Surveyors are in post covering the Coventry patches.

The successful candidate will have the ability to:

Plan, organise and undertake pre- and post-inspections and the preparation of schedules of works using relevant NHF Schedule of Rates relating to responsive and voids works. Have knowledge of disrepair cases and diagnosing building defects, as well the ability to complete forensic diagnosis of building related defects and write the appropriate reports.

Supervise and effectively co-ordinate the work of internal and external contractors, ensuring works are carried out in accordance with specifications, legislation, relevant codes of practice and customer requirements.

Prepare detailed specifications and schedules of work and procuring these works through tendering protocols.

Manage works within the scope of the CDM Regulations, as well all appropriate H&S legislation.

Delivering maintenance repairs in line with key performance indicators including cost, quality, customer satisfaction and safety.

You will be able to work to deadlines and manage and prioritise your own workload A good level of IT literacy including ability to learn new office management systems is essential.

This is a pivotal role within our Maintenance Operations team, and we are keen to hear from candidates who can demonstrate the skills and abilities with a creative approach to problem solving. Able to deal calmly and effectively with difficult situations and continually strive to improve our customer’s experience.

So, if you think you have the technical know-how and can demonstrate the people skills we’re looking for, we really want to hear from you.

At Citizen we are committed to diversity and inclusion, encourage flexible working where appropriate and positively welcome applications from everyone. To access our recruitment documentation in an alternative format/language, please go to the Citizen website at citizenhousing.org.uk

We are committed to protecting people’s health, wellbeing, and human rights. We adopt a proactive approach to safeguarding and do everything we can to make sure all individuals accessing our services can do so without fear of harm, abuse, or neglect. We have policies and procedures in place to try to make sure the people we support are protected from harm and as part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 30th June 2023

Interview date: TBC