call center representative Nevada
Job description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Remote, Senior Assistant Customer Support (Call Center Rep) - Bilingual at Gainwell, you are responsible for answering a variety of Medicaid-related questions from physicians, hospitals, and other medical providers that participate in Nevada Medicaid. Follow up with supervisor on more complex, non-routine customer inquiries, including provider requests and concerns. Responsible for follow-up and call resolution including callbacks and closing call references. Excellent verbal communication skills are required. Previous medical or medical billing experience is a plus, but not necessary.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
- Provide knowledgeable responses to basic provider questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve provider problems and properly document interaction, and follow up if necessary
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management, and other departments to resolve provider inquiries; cross-train new resources in customer service processes
- Create and manage computer call logs/references.
What we're looking for
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to work remotely and independently
What you should expect in this role
- Work environment is remote
- #LI-REMOTE
- #LI-LS2
The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
