technical support Hazel Grove, England
Job description
Job description
Due to ongoing growth, my client is looking to add to their team in the form of a 2nd Line Technical Support Analyst. My client are a provider of managed IT services and cloud computing solutions to businesses across the country.
Within this role, your main focus will be 1st and 2nd Line support on a remote basis. From time to time, you may be required to visit clients to provide support onsite.
You will confidently support their clients with any technical issues they have through a ticketing system or via escalations from the 1st Line Support Team. The ideal candidate will have experience using Office 365 and Active Directory to provide support to different sized businesses.
Along with your excellent communication skills you will be a natural problem solver who is able to think on their feet, adapting your communication style depending on the technical ability of those you are engaging with.
Responsibilities
- 2nd line technical support, by email and telephone, to external businesses
- Monitoring and updating the service desk ticket system.
- Diagnosing a variety of issues and performing first time fixes where possible
- Advising customers appropriately and communicating regularly regarding open tickets
- Hands-on working on hardware and system upgrades and migration projects
- Escalating tickets to 3rd Line where necessary
- Working collaboratively with onsite technical team to assist with problem solving and onsite installations.
The Person
- Previous experience in an IT support role.
- Driving License & own transport or in the process of learning to drive
- Strong communications skills verbal and written.
- A good knowledge of Microsoft Windows Server including Virtualisation.
- An understanding of Network technologies (VLANs, Routing, Firewalls).
- Ability to use initiative in supporting and mentoring others.
- A natural problem solver who has a desire to support and help others who are less technical.
- A customer focused approach, always putting the customers’ needs first.
- Ability to work in fast paced environment and keep calm.
- A team player who Is able to work and communicate at all levels.
Salary & Benefits:
This role offers up to £30,000 per annum. Fantastic progression opportunities are on offer, free onsite parking, your birthday off and many more!
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Company pension
- Store discount
- Transport links
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
