technical support Remote
Job description
You will join us as a Customer Service Advisor, supporting our Managing Director and existing Support Exec in delivering the businesses goals and objectives. The AGG SMART system is a cloud based customer management and shipping system for the concrete and aggregate industry. Efficiency and clear communications are a vital part of our working practices. Being enthusiastic, dynamic and willing to learn are key attributes we seek in our team members.
Customer Service Advisor Responsibilities:
- Having a full understanding of the AGG SMART system and ensuring your knowledge is kept up to date at all times.
- Supporting with Customer Service aspects of our system, including answering telephone and email queries.
- Ensuring queries are dealt with efficiently and in a timely manner.
- Ensuring clear and regular communications with customers.
- Maintaining and updating written user guides to ensure smooth and efficient processes.
The above list is not exhaustive. You will be expected to perform duties as necessitated by your changing role and the overall business objectives of the Company, as directed.
Customer Service Advisor Requirements:
- Experience of Customer Management Systems (CMS).
- Be technically minded and have the ability to operate Windows, TeamViewer and Android systems.
- Experience of working within a Customer Service / Technical Support role or similar.
- Ability to work autonomously.
- This role also requires you to have a full driving licence as travel may be required as an aspect of the role.
It is desirable, but not essential, that you will have either knowledge of or a desire to learn:
- Technical knowledge of databases (mySQL).
- Programming knowledge (javascript, HTML5, PHP, ASP).
- Background knowledge of the aggregate / ready-mix concrete / haulage industry.
About AGG SMART:
AGG SMART is a dynamic business providing cloud-based software, specifically developed for the concrete and aggregate sectors.
The service we provide is an end-to-end system solution, managing everything from customer management, quotes, job planning, delivery, fleet tracking, invoicing and reporting. Our aim is to support our customers, through our system, by ensuring their operations run smoothly and efficiently.
We encourage you to visit our website to learn more about us.
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Please tell us what you know about AGG SMART and the industry we operate in?
- Do you have experience in maintaining / updating mySQL databases?
Experience:
- technical support: 3 years (required)
Work Location: Remote
