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Job description

Location

Maidstone

Department

Connections

Reference Number

76775

Position Number

Employment Period

Permanent

Contract Type

Collective

CiP/Bonus Level

3%

Salary

£39,158 + benefits + bonus

Closing Date

15/05/2023

All applications will be reviewed after the closing date

We also provide the following additional benefits

Annual Leave
Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On – scheme providing discount on hundreds of retailers products.
Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
Discounted access to sports and social clubs
Employee Assistance Programme.

Job Purpose:
To provide excellent Customer Service for Major Connections customers requesting quotations for connection to UKPN’s network. This role requires a high level of technical awareness, with a good understanding of the electricity network to be able to interpret and assess customer requirements. The role requires significant contact with customers to resolve queries and provide advice on competition in connections processes and initiatives.

The primary role of the job role will be to actively manage the connections queue of projects that have been accepted to ensure they are on track to acheieve a timely completion of their works and responibilitiews set out at time of connection offer. This will include regular contact with the customers and chekcing validity of any cusotmer responses. Flagging up where customers are not on track and are not responding to ensure opt5imum netwokr utilisation by connections customers. The job holder will be responsible for the initial screening of enquiries entering the Major Connections team from the Gateway and will be working with Commercial Project Managers assessing the point of connection (POC), and various other system reviews and updates. The job holder will deliver excellence in customer service, maintaining high quality, accurate, timely information and response to our customers both externally and internally.

Principal Accountabilities:

• Manage contact with customers during consturviton phase to ensure projects are progressed in a timely manner.

Understand customer’s technical requirements and obtain all the relevant information from them to ensure that we can provide the customer with a quotation for the non contestable costs of connection

• Identify, and assist the Commercial Project Managers in processing re-quotes and/or revalidations requested by customers where a previous quotes exists
• Effectively manage the re-quote/revalidation portfolio to tight timescales including the provision of status information to the Commercial Analyst
• Undertake simple point of connection (POC) analysis using network records and other company systems
• Produce simple estimates for non contestable works and produce customer point of connection offers
• Assist CPMs with tracking and compliance ICP’s design submissions for simple projects, initiate legals where required and produce work packs in a timely manner for the delivery team and auditors
• Review costs against budget for projects delivered
• Assist CPMs with the processing of more complex projects as required
• Support the Business Support Team Leader by monitoring information being entered into SAP & other systems and providing advice to Business Support Assistants
• Ensure that the team works within the regulatory framework to minimise complaints and LC12/15, EGS/EOS failures
• Work with the wider MC team to assist in the team’s collective determination to ensure that the business achieves its financial, quality, safety and customer service key performance targets
• To be aware and understand the requirements of Health, Safety and Sustainability (HSS) relevant to your particular role
• Enable the business to deliver excellent and professional standards of customer service and actively engage in training initiatives
• Attitude and commitment - positive contribution to the company objectives and a wiliness to learn to achieve continuous improvement in the business and individually

Knowledge, Skills, Qualifications and Experience:
Essential

• Already be in possession of City & Guilds 232 in Electrical Engineering, be working towards (or prepared to undertake) this (or similar) qualification, or able to demonstrate suitable competency
• Knowledge of the Connections business processes
• Understanding of current Standards and Licence Conditions
• Experience working in an office based environment utilising Microsoft packages, SAP 4.6 user and Netmap (experience of using Navigator advantageous)
• Customer focused with excellent verbal and written communication skills at all levels, internally and externally
• Flexible, adaptable and highly motivated
• Ability to work as an individual with minimum supervision and as part of a team to meet tight deadlines
• Ability to work to a high standard of detail and accuracy

Desirable

• Organisational awareness
• Pricing experience
• Appreciation of the broader Competition in Connections market

Nature and Scope:
Major Connections business is a unit within the Connections directorate which is managed by the Head of Major Connections.

Technical Support Assistants within the MC team will report directly to the Commercial Analyst who in turn reports to the area Commercial Projects Manager. Technical Support Assistants will report to the Commercial Analyst along with a number of Business Support Assistants.

The Technical Support Assistant will work alongside the CPMs to gain knowledge and experience of design and pricing. The Technical Support Assistant should be fully aligned and wholly comfortable with UK Power Networks culture and values.

As Technical Support Assistant, the jobholder will be expected to demonstrate the ability to work in a time critical, compliance driven environment and possess the skills required to deal with technical issues associated with project re-quotes and work closely with the existing MC Projects team.

This role would suit applicants with limited technical knowledge looking for their first opportunity to gain experience of electrical distribution network design.

Key Competencies

• Highly organised
• Methodical and confident
• Significant computing knowledge and skills
• Able to cope well under pressure and complete tasks on time
• Excellent communication and people skills.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.