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Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people’s lives.

Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do.

We are looking for motivated, talented individuals to join our 1800 strong team. We have opportunities spread across our two sites in Worcester and Clay Cross, as well as in the field nationwide.

Our people bring our brand to life, are at the heart of all we do and deliver the experience that our customers deserve.

You will be rewarded with a competitive salary, company pension, employee discounts and extensive health and wellbeing support.

• Responsible for providing technical support on a range of heating products to both internal and external customer via telephone, email, live chat and video calling
• Aiming to achieve first time resolution to enquiries and dealing with customers in an efficient and professional manner
• To record and monitor the nature of enquiries and resolutions on appropriate platforms, pro-actively develop excellent working knowledge of the product range

• Excellent communication skills, verbally and written
• An ability to engage in technical conversation to ascertain nature of queries
• Experience of working in a busy environment, demonstrating resilience and tenacity
• An ACS qualification or similar recognised industry related qualification is preferred
• A strong ability to network and build relationships quickly
• Strong problem solving skills and an ability to think laterally
• Analytical with an ability to draw inference from data
• Knowledge of the heating industry in the UK and Ireland
• Good IT skills with excellent understanding of virtual meeting packages
• Background in a customer focused environment
• Enthusiastic and can demonstrate Customer Focus
• Self-motivated
• Flexible
• Strong attention to details with a continuous improvement mind-set

Deadline for Applications: 06.06.2023 - please note, we reserve the right to close this vacancy at any time, so we encourage candidates to submit their applications as soon as possible

Expected Start Date: 01 July 2023

Working Hours: 37.5 hours, rotating shifts , including Saturdays on a rota basis

Working with us comes with the following benefits:

• Hybrid working options available
• 25 days annual leave per year plus bank holidays – additional service days accrued after 5 years
• Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & wellbeing support including over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!