IT/AV Technical Specialist

IT/AV Service Delivery Team

Location:

Newport, Shropshire TF10 8NB

Salary:

£26,642 to £28,929 (£27,181 to £29,605 effective 1st Aug 2023) per annum

The point of entry will be dependent upon relevant qualifications and experience

Post Type:

Full Time

Contract Type:

Permanent

Closing Date:

23.59 hours BST on Tuesday 11 July 2023

Reference:

CW-1141

Harper Adams University is looking to recruit an IT/AV Technical Specialist. The successful candidate will play a key role in supporting the provision of Information Technology (IT) and Audio Visual (AV) services and facilities to all areas of the University. Including provision of support, associated training/guidance, and technical assistance on the use of:

Business technologies, IT facilities and services, together with associated and other integrated facilities;
Hardware (desktop, laptops, mobile devices, audio and visual conferencing, peripherals, and associated equipment) in support of the business and educational practices to include installations, configuration and setup, repair, troubleshooting, and maintenance;
Software applications and operating systems that are either department specific or Commercial off the Shelf (COTS) software;

Advocating the Service Desk as a focus of contact for users of the University’s IT/AV systems;
Undertaking Service Request, Incident, Problem management, and other Service Desk duties.

The routine hours of work will be from 8.45am to 17.10pm Monday to Friday with weekend cover once every 8 weeks during term time (approx. 4 times a year). There will be also a need to provide out of hours support or a requirement to work varying hours for University events including evenings/weekends to ensure service commitment are met.

If you have any queries or questions or for an informal discussion please contact the IT/AV Service Delivery Manager via email at [email protected]

Further details:

Candidate Information Pack

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