Job description
Overview
This job description sets out the key responsibilities and duties for the role of Technical / Project Manager. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the business or assist during busy periods. This job description will be reviewed on an annual basis to establish whether the nature of the role has changed and the extent of that change (if any).
Virtual FM Limited is a national specialist facilities management and facilities services provider. Virtual FM has ambitious future growth plans to become the FM company of choice in the FM sector. Offering world-class FM services to our clients, with a flexible approach. Many of our clients are long-standing relationships that have been nurtured from inception. The role of Technical / Project Manager is to head up the Region in terms of technical support and ensure building services compliance. This role offers the ability to develop and lead Divisional Business FM region in the south of the UK, full autonomy in shaping how we continue to deliver world-class facilities management and measure compliance within the Virtual Services Group. The role offers a fantastic opportunity for an experienced, credible and client focused Senior FM to further develop their career.
Key Duties & Responsibilities:
Technical:
· Lead and manage a team of 10 to 15 FM engineers.
· Lead and manage all aspects of training within the team.
· Lead and manage all aspects of Health & Safety within the team.
· Lead and manage building services delivery and key account management with both internal and external clients.
· Lead and manage their own P&L and WIP weekly / monthly.
· Take direct responsibility for the output, development, and motivation of the regional Engineering team.
· Lead and execute the vision and strategy for growth. Ensuring direct reports / team members achieve goals in delivery of PPM, Reactive work, and Extra Works to assist with budgeted sales and profit targets as defined within the Region budgets.
· Identify opportunities to drive better self-delivery options or periodic service tender to drive quality and margin growth within existing customer contracts on a site-by-site basis and sponsor activity / make recommendations to deliver.
· Be the external Business Unit technical figurehead for tenders, industry trade exhibitions and external sales or supplier enquiries.
· Develop strong relations with supply and service partners that the business will seek to sub-contract or outsource services to.
· Relevant senior experience working in a commercial & operational role within a FM service provider is mandatory.
· Customer relationship management experience including building trust, respect and a close working relationship.
· Experience within a Facilities Management environment mandatory.
· A high level of financial and commercial acumen with the experience of working with / developing costing and pricing models.
· Analytical and the experience of presenting to and interpreting key information for Board level management.
· Internal and external Stakeholder Management experience.
Key Duties & Responsibilities:
Project:
- Manage all aspect of Health & Safety within projects in line with CDM Regulation.
- Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation.
- Develop a detailed project plan to monitor and track progress.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Measure performance using appropriate project management tools and techniques.
- Report and escalate to management as needed.
- Manage the relationship with the client and relevant stakeholders.
- Perform risk management to minimize potential risks.
- Establish and maintain relationships with third parties/vendors.
- Create and maintain comprehensive project documentation.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.
- Track project performance, specifically to analyse the successful completion of short and long-term goals.
- Meet budgetary objectives and adjust project constraints based on financial analysis.
- Develop comprehensive project plans to be shared with clients as well as other staff members.
- Use and continually develop leadership skills.
- Attend conferences and training as required to maintain proficiency.
- Perform other related duties as assigned.
- Develop spreadsheets, diagrams, and process maps to document needs.
Personal Skills, Qualities & Attributes:
· City & Guilds, fully qualified Electrical Engineer, with HVAC experience.
· IOSH Managing Safely.
· A team player that lives and breathes our culture and values.
· At least 5 years’ experience in a Technical / Project manager role and experience in either large SME’s or FTSE 250 companies
· Mechanical and Electrical Technical background of at least 5 years.
· A track record of growing FM business service delivery regionally.
· BA, MSc or MBA in Management or business-related discipline. (Not Essential)
· Member or of IWFM. (Not Essential)
· Strong influencer who is credible and can persuade and influence at Board Level.
· Excellent IT skills and proficiency with Microsoft Office packages.
· An advantage to have FM systems experience (e.g., SIMPRO or CONNECT)
· Ability to prioritise and be task driven and focused.
· A strong influential leader with exceptional interpersonal and communication skills.
· Resilient under pressure.
Job Type: Full-time
Salary: £45,000.00-£50,000.00 per year
Benefits:
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Experience:
- Technical project management: 5 years (required)
- Facilities management: 5 years (required)
Willingness to travel:
- 75% (required)
Work Location: In person