ramp agent Southampton, England
Job description
Don’t think “Doctors Surgery”… think “Super-Partnership”!
Hours:
Full Time 37.5 hours per week, Monday - Friday between hours off 08.00 - 18.30
Based on a flexible working pattern, this means these hours are subject to change, You will be given a 3 weekly rota.
Salary: £10.90 per hour with further increase upon achieving role competencies
What we can offer you!
- 5 weeks holiday pro rata PLUS bank holidays
- NHS pension scheme membership with a 14.38% employer contribution rate
- Employee Wellbeing initiatives
- Cycle to work scheme
- Monthly employee award
- Investment in developing your skills and progression opportunities, across the Partnership
In collaboration with The Princes’ Trust we’re supporting 16-30 year olds get a job in healthcare. The Princes’ Trust are offering the following things to support you on your journey:
- Free health and social care courses to give you the skills, confidence, and CV to get a job in the NHS or social care sector
- 1:1 mentoring support to help with goal setting, skill development and confidence building
- Financial support up to £500 to help you cover the costs of your first month (travel, equipment, clothing, DBS checks etc.)
- Read more here > Health & Social Care (princes-trust.org.uk)
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. We have re-mapped what a traditional ‘Receptionist’ role looks like, and our Patient Services function has 3 distinct teams a Patient Administration team, a Front Desk Administration team and our dedicated Call Handling Team.
The Call Handling Team are an essential form of contact for our patients, this means you are likely to come into contact with Patients who could be vulnerable or scared, and require extra support. We’re looking for confident and caring individuals to represent our values and take the time to make our service personal, ensuring every Patient leaves Living Well knowing how important they are.
What we're looking for!
As a Call Handler you’ll be joining a busy, fast-paced team answering calls to our 40,000+ patients. You will be the facilitator and administrator of appointment booking, maintaining accurate patient records, and actioning daily tasks on our clinical systems; but most of all you’ll be the first person to make our patients’ experience a great one.
We’re looking for candidates who have a genuine drive and enthusiasm for helping people. Previous experience in a call handling or customer service role would be of advantageous but not essential, however this is a patient contact role so a desire to work with members of the public is a must. You’ll thrive while working under pressure and feel great accomplishment in exceeding your call handling targets!
We have part and full-time positions available with a number of working pattern options, let us know what you're looking for in your application.
Job Types: Full-time, Permanent
Salary: £10.90-£11.10 per hour
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
About Living Well Partnership
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Private Practice / Firm
Website: www.thelivingwellpartnership.nhs.uk
