technical marketing engineer Boise, ID
Job description
The following posting is a pipeline requisition, meant to accumulate candidates for 2023 Summer Internships. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP.
Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to , African American, Latino, Native American, individuals with disabilities and Veterans are encouraged to apply.
HP is an equal opportunity employer:
Https://tbcdn.talentbrew.com/company/3544/v1_0/PDFs/HP%20Inc%20EEO%20Policy%20Statement%202017_Final_signed.pdf
We are looking for candidates who can grow into the role of Technical Marketing Engineer and we’ll provide on-the-job mentoring in our Boise, Idaho office.
Foundational skills we’re looking for include:
Bachelor’s degree in Computer Science or Engineering or equivalent experience
Analytical and problem-solving abilities
Strong verbal and written communication skills
Ability to prioritize requests by severity and business impact
Comfortable with in-person and remote presentation
Independently driven and also able to work in a team environment
We are looking for fresh talent to join our diverse and dynamic team and will set you up for success.
During the first 30 days, you can expect to learn about:
HP’s culture and values
What is an HP LaserJet and how does it work?
Who are our customers and how does HP meet their needs?
During the first 60 days, you can expect to learn about:
Our tools and processes and how you can help us deliver better customer experiences
Software, Driver and Cloud assets used to deliver those customer experiences
How does HP build and deliver the World’s Most Secure Printers?
During the first 90 days, you can expect to learn about:
HP’s product development lifecycle
How does HP assure products meet our high quality standards before we deliver to customers?
How does HP deliver world class customer support and continually learn from customer feedback to drive product improvements?
In this role, you will have the opportunity to:
Protect current revenue and enable new sales.
Define/align with Marketing and Lab partners on new features/serviceability/supportability of new products under development.
Identify potential issues and areas of customer friction early in the development process so those can be addressed prior to product introduction.
Partner with Validation team to define new product test plans to verify customer experiences work as designed and as customers would expect.
Use your expertise and partnerships with technology experts to develop training and documentation.
Deliver in-person and web-based training to Customer Support, field Technical Consultants (TCs), and Channel Partners.
Partner closely with Customer Support to identify and address issues that impact customer satisfaction, trigger support engagements, risk sales and deployments.
Develop new documentation as needed to educate Support, TCs, Partners, and customers on best practices for using HP products, troubleshooting, avoiding and remedying issues.
Perform hands-on reproducibility testing and partner with Development to identify and drive resolution on product defects.
Provide consulting assistance on complex customer escalations and RFPs.
Serve as customer advocate and quality champion within the Quality organization on the products you support.
Assure that customers can easily access software and drivers for their products.
Occasionally travel in support of these responsibilities.
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