Technical Helpdesk Advisor Tyne and Wear
Job description
The Primary focus of your role is to ensure that the correct resources are sent to the site be that internal or external and to ensure that all the notes are correct on the jobs in the system for the managers and clients to see.
Working full time from home currently with a view to work hybrid going forward, with days spent in our Newcastle office, you be joining a team with a can-do attitude working for a global FM provider who aim is to deliver excellence through the development of it staff and using cutting edge technology.
We are looking for someone with good level of skill on all Microsoft packages, some experience of working with a CAFM system is desirable as is experience in facilities but full training will be provided.
General duties include: -
- Logging of task received via email, Formstack or phone call
- Following up with suppliers on work sent to them to ensure the system is updated
- Update the CAFM systems
- Keep the clients informed
This is currently a home based full time role covering 9-5, overtime may be required as work demands but this will always be via prior arrangement
Main Duties:
Speak to clients to understand the issues and assign the correct supplier
Assisting the Engineering team with admin related tasks.
Ensuring the Jobs are closed correctly with correct paperwork
Book work in with sites
Work on areas covering when other staff are not available
Responsive to client requests
Other tasks as directed by the UK engineering manager
To be successful in the role, you will need:
Clear understanding of customer care
Promptly deal with any queries or complaints
Promote the services we provide
What will you get in return?
- A pension scheme- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
