technical analyst Charlottesville, VA
Job description
The University of Virginia School of Data Science is looking for a motivated IT Technical Analyst to join our team to help handle IT operations and front-office computing support.
The School of Data Science - guided by common goals – seeks to further discovery, share knowledge, and make a positive impact on society through collaborative, open, and responsible data science research and education. With both standard computing as well as a focus on research and data analysis, and high performance computing, the school will position the university and our community to play a national and international leadership role in the global digital future. While this position offers exciting opportunities for growth in these areas, knowledge of these areas is not a requirement for this position.
The Technical Analyst is an important member of our IT support team, working directly with faculty, staff, and students. This position will:
- Research and diagnose common desktop support, network, security, and standard University applications needs across Windows and MacOS desktop environments, tablets, and phones.
- Provide administration, implementation, training and oversight for Office365 based school wide collaborative space (including but not limited to: file and document repository, workflow management, calendar sharing, chat, video conferencing, school wide groups and communication tools)
- Assist with departmental planning and purchasing new computers with provided funding codes
- Setting up computers including peripherals
- Installing SDS software and upgrades
- Updating non-Microsoft software upon request
- Assisting with hardware and software asset management and reporting
- Develop, deploy and maintain training documentation (including links/multi-media where appropriate) and provide training to users
- Facilitate and support training documentation (including links, multi-media) for other departments as part of SDS Central (O365 sharepoint portal)
- Perform computer and network troubleshooting and support
- Work with outside companies to repair computers under warranty
- Perform group printer troubleshooting and support
- Perform tasks related to surplusing and disposing of computers
- Provide frontline conference room (AV) support
- Provide In-person or remote support for users who are in a University or University Foundation building
- Support for remote or travelling users with remote support tools (users should plug in to a wired network at UVA at least once every six months to avoid Active Directory and log in issues)
Experience and interest in collaboration tools such as SharePoint and Office365, software, technology and computer-technical support is important, but most important is an attitude of being willing to learn, jump in, research solutions, be a team player and make things happen.
Minimum Qualifications:
- A Bachelor’s Degree and 3 years relevant experience OR equivalent combination of education, experience, and training
- Demonstrated ability to work well with people and in a support role
- Desire to learn and apply new knowledge, amidst a solid customer service mindset
Preferred Qualifications:
- 5 or more years of experience in IT and technical analyst support.
- Knowledge of UVA and collaborative applications (MS O365, Teams, Sharepoint, ServiceNow, Netbadge/authentication, Zoom, Collab, SIS, etc.)
Anticipated Hiring Range: $65,000 - $78,000
The Selected candidate will be required to complete a background check prior to their first day of employment per University Policy.
Benefits Include: The choice between 3 different health plans; vision and dental insurance; life insurance; benefits savings accounts; starting with 22 days of paid time off a year in addition to 12 or more paid holidays; 8 weeks of paid parental leave; short term disability; up to $4,360 after your first year for combined use of tuition toward a degree-seeking program or up to
$2,000 for professional development including classes, certification training and conferences; and more!
The selected applicant will be required to complete a background check prior to their first day of employment per university policy.
TO APPLY:
Please visit UVA job board: https://uva.wdl.myworkdayjobs.com/UVAJobs and search for
"R0049332
Complete an application online and attach:
Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences
Resume or CV
PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs", and search for "R0049332".
Review of applicants will begin June 20, and the position will remain open until filled.
***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration.***
For questions about the application process, please contact Bill Crane, Senior Academic Recruiter, [email protected]
For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com /
The University of Virginia, including the UVA Health System and the University Physician's Group are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
MINIMUM REQUIREMENTS:
Education: High School degree or equivalent required. Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline preferred.
Experience: At least three years of experience. Relevant experience may be considered in lieu of a degree.
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
COVID Vaccination Requirement and Guidelines
Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.
The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
About University of Virginia
CEO: Teresa Sullivan
Revenue: $1 to $5 billion (USD)
Size: 10000+ Employees
Type: College / University
Website: www.virginia.edu
Year Founded: 1819
