Find More Than 10K+
United Kingdom Jobs

This is an exciting opportunity for a Technical Account Director to join Creative Assembly as part of a hugely talented and world-class development team in an innovative, professional, and dynamic environment. This role will be based at our headquarters in Horsham, in the heart of West Sussex.

As a Technical Account Director joining Live Services, you will be working in a close-knit and flexible team, helping to understand the needs and technicalities of our stakeholders. You will be working with our game teams and other stakeholders to help them define and evolve solutions that will be maintainable and scalable as our portfolio of exciting games continues to grow. You will also work closely with the product and engineering teams to help clarify our stakeholders needs, priorities and timelines.

The successful candidate for this role will be an excellent communicator, be comfortable and confident working with developers across the studio to understand their requirements, helping to establish good communication and documentation processes in a growing team. A passion for professional development and a commitment to teamwork is key for this position. Adept at communicating technically complex topics to non-technically minded colleagues.

Flexible working at Creative Assembly includes hybrid, fully remote within country of employment for eligible roles, and in-studio. We recognise that there is no one-size-fits-all approach and empower our teams to define the working patterns which work best for them, which may mean different things for different teams and roles and at different times.

This role can be offered as hybrid (1st Thursday of the month) / in-studio / fully remote within country of employment. Further details can be discussed during the recruitment process.

Key Responsibilities

As a Technical Account Director, you will be part of the Live Services team, and you will play a key role in defining core aspects of our online games service. This will include our online and multiplayer services, game tools and management interfaces.

On a day-to-day basis, you will:

• Work with the wider Creative Assembly team and must be proficient in both technical and non-technical communication including documentation, trainings, design workshops, and refinement of technical solutions
• Work very closely with game teams at all levels, and both internal and external service / platform teams.

Knowledge, Skill and Experience

Essential

• Proven work experience as a Technical Account Director or related role
• Comfort with technical details
• Empathy and ability to understand and advocate for customers’ needs
• Ability to clearly communicate using a variety of methods to enable effective collaboration
• Proactive and enthusiastic approach to work
• Fluency in spoken and written English.

Desirable

• Familiarity with games and online services
• Experience with agile processes
• Experience in scoping, implementing, and managing key metrics to monitor performance.

About Creative Assembly

It’s an exciting time to be a part of our craft-led studio as we push boundaries, creating deep and detailed experiences that last.

Our teams are diverse from across the world, from trainees to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life. We are united through our shared values of Quality, Focus, Teamwork, Respect and Trust and we win awards for our culture and our people-centric approach, having won a Best Place to Work Award for six consecutive years. We invest in our people, the studio, and our projects. We are a company that’s secure and safe – you don’t need to worry about job security at CA.

We’ll give you the creative freedom, tools, support, and development to achieve your potential.

We have studio locations across Horsham, UK in Newcastle, UK and Sofia, Bulgaria. These include several bespoke state-of-the-art audio suites and a dedicated motion capture facility.

We offer many benefits to support you and your family including:

• Flexible working: hybrid, fully remote within country of employment for eligible roles, and in-studio working
  
• Work from Anywhere for a temporary period each year (restrictions apply such as VISAs)
  
• Enhanced holiday allowance, maternity and paternity breaks, flexibility with our core hours, and no-notice holidays
  
• Bespoke relocation package for you and your dependents, with support throughout the process from our dedicated Relocation Specialists
  
• Private medical and dental insurance, life insurance, permanent health insurance, critical illness cover and free health care screening
  
• Generous holiday allowance plus full studio closure over the Christmas and New Year period, and all UK Bank holidays
  
• Annual discretionary studio bonus
  
• Join our award-winning education and social responsibility programme; the Legacy Project, as an industry ambassador to mentor and educate others
  
• Defined career development pathways and personalised training support including SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance
  
• Opportunity to join our Diversity and Inclusion Network – an employee-led group
  
• Season ticket travel loans and cycle to work scheme with free bike servicing and discounted car valet service on site
  
• Free games and merchandise plus access to our extensive games library
  
• Free breakfast in the studio every day - toast, bagels, pancakes, cereals, yoghurts, fresh fruit, smoothies, juices, milkshakes and more in our fully stocked kitchen
  
• Wellbeing support with an employee assistance programme and onsite confidential sessions
  
• In-studio heavily subsidised massage therapy
  
• Discounts for home technology, travel insurance, corporate gym membership, cinema tickets, holidays, trips out and Ikea vouchers, and many local businesses including estate agents
  
• Studio parties for you and your family; such as our Summer Festival, Christmas Party plus a separate Children’s Christmas Party. We also have Cinema days and wrap parties for game releases
  
• Studio community activities such as life drawing, creative writing, Pilates, Walking Challenges, Couch to 5k, basketball, game and movie evenings, board game club, 5-a-side football, CA Choir, Sword fighting (yes, sword fighting) and loads more.

Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.