Tech Support Senior Analyst London, England
Job description
Tech Support Senior Analyst
Location: London, United Kingdom
Career Level: Analyst / Senior Analyst
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As A Team:
This is a great opportunity to join a small but perfectly formed and friendly team who provide focused support to some of the most vibrant and energised components of Accenture Song.
Backed by multiple specialist technical and project teams within Accenture, the Song Local Technology Support team provide point-of-delivery support to several key entities within Accenture Song, spread across multiple locations in London and the Midlands. This will be predominantly based in London, but may well include attendance at other locations.
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways
If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
We are looking for experience in the following skills:
Strong experience supporting MacOS and Windows in an Active Directory environment
Hardware provisioning experience (JAMF / PXE)
iOS / Android support
Good appreciation of networking fundamentals
Support of O365 / Adobe Suite / Google Suite
Experience of ticketing systems (e.g. Service Now)
Experience working with JAMF / InTune
Support of Audio-Visual systems
Positive, can-do approach
Methodical troubleshooting
Ability to work within a fast-paced environment, use your own initiative and communicate with all levels of the business
In this role you will:
1st & 2nd line computer and A/V support
Logging tickets on Service Now and progressing to completion taking relevant action where necessary
Preparing new laptops and running mini-induction sessions for new starters
Assisting other teams (e.g. infrastructure) as hands-on contact at various sites
Writing and maintaining documentation
Updating asset management systems
Assisting with various project work
You will have a strong Mac support experience and be familiar with working on a support helpdesk for users operating within an Active Directory environment. As well as Mac support skills, you will also have a solid working knowledge of Windows along with experience of working with a range of network/server environments and also ideally familiarity with various audio-visual technology support.
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications 9th January 2023
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
