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Grade: E - £22,872 (National Framework) or £28,041 (London Framework – if you are London office based or homebased and live within the boundary of the M25)

There is also an additional homeworking allowance of £529 per annum for those working from home.

Location: Flexible, Home Based

Contracted Hours: Full time 37 hours per week

Contract Type: Permanent

Closing Date: Thursday 28th September 2023 at 11.59pm

For an informal discussion or further information about this role please contact Caroline Huntley on [email protected]

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England?
When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you….
In this important role you will provide comprehensive and dedicated PA support to a member of CQC’s Senior Leadership Team.

You will build relationships across the organisation and use your tact and diplomacy to enable confidence and support in all that you do. Tasks will include acting as a point of contact for internal and external stakeholders, providing diary, meeting, mailbox management support and other associated PA tasks.

This is an excellent opportunity to work directly with senior leaders and gain experience and insight in how they work and how CQC is run at a senior level.

What you will bring…
A self-starter who wishes to be kept on their toes, in a work environment which can change based on internal and external factors.

Able to take all things in their stride, you'll have a strong team ethic and understanding of your role and how that will play into our purpose within the organisation.

You will be confident working with various stakeholders and have excellent attention to detail. Being able to work in confidence and with integrity and discretion at all times is key. As is being able to work to tight deadlines and under pressure with changing priorities.

In this role, it will be important that you are inspired by the CQC values – excellence, caring, integrity and teamwork.

Accountabilities:
. Contribute to a high-performance culture, taking personal responsibility for achieving individual targets, team service levels and assurance a high quality of work. Understand how your role contributes to the wider goals of your team directorate and the organisation.
. Act as point of contact for your named Director/Deputy Chief Inspector/Executive as part of their office team and their designated senior team, internal and external stakeholders, responding to and managing stakeholder contact autonomously and effectively, escalating contact where necessary and appropriate, i.e. risk and issue management.
. Understand political and confidential nature of support provided and acts with integrity and discretion at all times, i.e. mailbox management and executive meeting support for your designated team.
. Provide support to the leadership team with diary and meeting management, arranging invitations, room bookings and preparation of confidential materials, in conjunction with other directorate support teams where possible.
. Produce notes/reports/action logs from meetings and forums to agreed delivery levels for your leadership team and individual designated senior team members.
. Assist, if required, with the recruitment and induction of new team members across management span of responsibility.
. Work collaboratively with other Team Personal Assistants, Executive PAs and the wider Directorate Support teams to ensure a flexible response to the senior management needs across the Directorate. Travel may be required.
. Manage multiple priorities across the leadership team and designated team members, adapt delivery to emerging needs, sometimes to tight deadlines, i.e. You will be required to determine and implement proportional time allocation to diary management for a range of senior directorate managers.
. All duties commensurate with your role and responsibilities.
. Undertake all mandatory and other identified training to support own development.
. Actively contribute to Performance Management and Review process by ensuring participation in performance conversations and completion of appropriate documentation.
. Demonstrate application of CQC Values and Behaviours in all interactions, raising awareness and improving practice in respect of Equality and Diversity and promotion of Human Rights within the workplace.

Specific Skills and Experience:
Essential
. Educated to A level or equivalent qualification level, or ability to demonstrate appropriate operational experience.
. Excellent communication, negotiation and stakeholder management skills.
. Proficient organisational and time management skills, able to manage conflicting priorities and meet deadlines.
. Able to work independently, plan and deliver own workload.
. Able to collate and present complex information in easily understood accessible formats, sometimes to tight deadlines, for a range of audiences.
. Excellent attention to detail, working accurately to deliver quality outputs to agreed timescales.
. Excellent IT skills particularly in the use of Word, Excel, PowerPoint and Outlook.
. Proven track record in collaborative working to meet demands and priorities.

Desirable
. Has knowledge and understanding of CQCs role within the health and social care environment.

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected]

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can