Junior Account Manager Manchester, England
Altus Group
Full Time
Manchester, England
21390 - 26547 GBP ANNUAL Today
Job description
Job Category:
Customer Support/Operations
Pay Range
£18,360.00 - £42,840.00
Disclaimer: The base salary range represents the low and high end of the Altus Group’s salary range for this position in the primary work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The pay range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and many region-specific benefits.
Opportunity Awaits at Altus Group!
Altus Group has an exciting opportunity for Junior Account Managers to join our growing team in Manchester.
This is an opportunity to join a premier organisation with international brand recognition and respect. You will be coached on how to manage small business clients, with whom you will deliver outstanding customer service. You will gather information, ensuring that we have a full knowledge of the client and their property, allowing Altus to deliver great outcomes and maximise client savings and revenue earned during the lifetime of their contract.
You have:
- The personality and customer-focused experience. You have a positive attitude, and you are animated and assertive. You have worked in customer service or client-facing roles. You want to grow your career in a winning, fast-paced environment with a group of fun mates.
- Charisma and relationship-building skills. You can engage anyone in a conversation, earning their trust. You can explain concepts and come up with time-saving, simple solutions on the fly.
- The drive. You are goal-oriented and motivated by delivering outstanding service to clients.
- Outstanding communication skills. You have an exceptional telephone manner and the comfort to reach out to clients directly. You can compose professional emails and create reports.
- The technical skills. You are comfortable with MS Office, and you enjoy learning new tools quickly.
What you will do:
- Proactively manage our commercial clients. You will work with small to medium-sized businesses, delivering excellent service.
- You will manage client expectations to ensure they understand processes and timescales.
- Maintain records. You will ensure Altus has collected and entered all of the required documentation about clients to successfully deliver a full service.
- Manage processes. You will work with other departments to ensure we deliver the best possible outcome for our clients and escalate any issues to Team Leader/Senior Account Manager as and when they arise.
- Grow accounts. You will actively seek opportunities to generate extra business.
What's in it for you?
A fun team that champions work-life balance. You will be part of a close-knit team in an office with an upbeat, positive culture that enjoys a good challenge, competition, or game. We can often be found having a drink at the local or out for a team lunch. We love to celebrate, be it a success or an occasion on the calendar. We are constantly integrating games into our work from Monopoly, Cluedo to trivia.
Training, mentorship, and career development. You will be partnered with a team leader for ongoing support and learning under the guidance of experienced managers. As we grow, so does the need for genuine team players with the chance to move up internally to a variety of roles and departments.
A competitive salary. This role is KPI focused with team-based quarterly service targets and a quarterly bonus for high performers.
Benefits - Altus Group offers a range of benefits including private medical insurance - BUPA, health cashback plan - Simply Health, “Take What You Need” unlimited vacation policy, family-friendly policies, pension contributions, life assurance, season travel ticket loans and MORE.
Come realize your potential at Altus Group!
Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.
Altus Group
https://www.altusgroup.com
Toronto, Canada
Jim Hannon
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Public
Real Estate
2005
