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Job description

Taco Bell Service Champion

Location

Taco Bell International

Company Summary

Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the energy and passion of people serving people.

What is “Live Más”?

Equally important to the job role and responsibilities is making sure the Shift Lead can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

Job Description

About the Job:

Reporting to the Restaurant General Manager (RGM), the Service Champion role-models Taco Bell International’s Live Más culture and HUNGRY principles to surprise and delight customers in every interaction of the order taking process: welcome them with a greeting, accurately take their order, collect payment and guide them on where to pick up their order.

The Day-to-Day:

Safety

• Follow proper cash handling procedures
• Ensure all entrances, walkways, and Customer areas are free of trash, and other obstacles that could cause someone to trip and/or fall
• Follow proper floor cleaning and maintenance standards (for example, using “Caution Wet Floor” signs when mopping, etc.)
• Observe conditions that could cause an accident or injury (for example, loose floor tile, broken chair, etc.) and report it to a Manager. If necessary, mark with warning signs until service(s) are completed

Customers

• Welcome and greet Customers by making eye contact, smiling and using a sincere personalized greeting.
• Interact with them in a friendly and helpful manner
• Observe Customers and anticipate their needs (for example, if a Customer isn’t sure what to order, you might say “Can I answer any questions about the menu?” or “What are you in the mood for today?”).
• Be the menu expert - Customers rely on you to describe products, suggest items and/or assist in making their meal more complete
• Accurately enter and confirm the customer’s order before you guide them on where to go next.
• Show that customers are important to you – Make them HUNGRY for Más! If you are in the middle of a task and a customer approaches the counter, you respond with a sense of urgency and happily assist them
• When not serving customers, check dining room and/or drive-thru areas for cleanliness.
• Protect your register at all times by keeping it locked. If going on break or leaving your station, notify a manager

Cleaning

• Ensure register and counter are clean and presentable (i.e., counters wiped down, no hand written signs).
• Ensure restrooms are clean and presentable. Customers judge our restaurant by the cleanliness of our restrooms.
• Continually wipe down drink machine and condiment area – keep this area dry and shiny.
• Empty trash bins when they are ¾ full, wipe away spills and clear trays from tops of bins.

Stocking

• Keep register stocked with paper and change.
• Stock cups at front counter.
• Make sure restrooms are well stocked with toilet paper, soap and paper towels.
• Stock the drink station with plenty of straws, lids and ice.
• Keep condiment area well stocked.

Minimum Requirements

Is This You?

• Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
• Customer-first mindset
• Strong interpersonal skills
• Team player and willingness to learn mindset

Perks

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!

• We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
• We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
• We foster a culture of authenticity for you to feel at home with the Taco Bell family

Job Types: Full-time, Part-time

Salary: £6.70-£11.32 per hour

Benefits:

• Discounted or free food
• Employee discount
• Flexitime

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend availability
• Weekends only

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Cheltenham, GL50 3HH: reliably commute or plan to relocate before starting work (required)

Experience:

• Food preparation: 1 year (preferred)
• customer Service: 1 year (preferred)

Work Location: One location