Team Member York
Job description
Avaliable Job Today Do you have a genuine interest in wine, and would you like to work in a fast-paced environmentwhere no two days are ever the same?
If the answer is yes, and you are driven and enthusiastic, then this fantastic opportunity to join one of Yorkshire’s leading Independent Wine Merchants could be just what you’re looking for.
About us
York Wines is located just outside Sheriff Hutton, about 8 miles north of York and has been trading for over 35 years. During this time, the business has grown into the busy importing, wholesale and retail business it is today. In 2022 the business moved to new, larger, purpose built premises, with a bigger retail space, which has enabled us to start running a regular series of tasting events.
We have at least two vans out on the road most days, delivering to our wholesale customers across a 50 mile radius. We also deliver wine to private retail customers, both across the UK via our third party courier partners, and more locally, delivered by our own drivers.
Our office hours are 08:30 to 17:30 Monday to Friday and 10:30 to 16:30 on Saturdays. Our physical shop is open from 09:00 to 17:00 Monday to Friday and 10:30 to 16:30 on Saturdays.
The Role
This position will enable the right candidate to learn about, and be involved in all aspects of the business, working as part of our friendly, fun and supportive team. The primary focus of the role is processing both wholesale and retail customer orders and assisting with running both the physical and online shops.
Hours
· This is a permanent part time position to include one Saturday a month.
· Regular working days would be:
Tuesday to Thursday and one Saturday a month.
· There will be a requirement to assist with occasional evening and weekend events.
· Tuesday to Thursday, 8 hours a day to be worked between 08:30 and 17:30.
· Saturdays 10:30 to 16:30.
Core Responsibilities
· Processing online customer orders, picking and packing the orders and making sure they are ready for despatch.
· Liaising with wholesale customers and creating invoices and picking wine for their orders.
· Answering the phone, taking customer orders, and dealing with customer enquiries.
· Updating product information in the website back office.
· Helping with managing stock levels and updating and feeding information into our software system and website.
· Unloading deliveries, loading vans, delivering wine.
· Assisting with the day to day running of the physical shop e.g. making sure the shop is fully stocked, all products are priced accurately, creating seasonal displays, ensuring the shop is clean and tidy, serving customers, and in time, advising customers.
· Assisting with the promotion and introduction of new wines to customers through the website, emails, social media and events.
· Assisting with managing and maintaining the customer data base, liaising with customers about upcoming events such as Wine Wednesdays and other tasting events.
· Helping to organise and promote tasting / meet the producer events for both retail and wholesale customers, and in time running these events.
· Assisting with new business acquisition.
Pay and Conditions
· £11 per hour.
· 4 weeks holiday a year plus bank holidays, rising to 5 weeks after 3 years.
· Initial probationary period of 3 months.
Benefits
· An additional day off during your birthday month.
· Discounted wine.
· Pension.
· Regular tastings with the whole York Wines team, plus attending industry wine events and tastings.
Personal Attributes
The right candidate should:
· Have a genuine interest in wine and learning about it.
· Be positive, personable, enthusiastic, proactive and practical, be able to multitask, have great attention to detail and not be afraid of hard work.
· Have a good level of computer literacy – ideally experience working with Microsoft Outlook, Word and Excel.
· Have excellent communication skills and be able to work as part of a team, get on with people and deal with customers in a polite and professional manner.
· Not be afraid to get their hands dirty and be prepared to have some fun along the way!
There are physically demanding aspects of the job – unloading deliveries, loading vans, making up orders and delivering wine – cases can be up to 15KG – so the ability to cope with this is absolutely essential
Job Types: Part-time, Permanent
Part-time hours: 24 - 30 per week
Salary: From £11.00 per hour
Benefits:
- Employee discount
- Flexitime
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- York: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: MAR23
