team member Hampton, VA
Virginia Peninsula Community College
Full Time
Hampton, VA
55000 - 46000 USD ANNUAL Today
Job description
Title: College Navigator
Agency: Virginia Peninsula Community College
Location: Hampton - 650
FLSA: Exempt
Hiring Range: $46,000 - $55,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Virginia Peninsula Community College is located on the Virginia Peninsula in the heart of Hampton Roads, a region renowned for being the birthplace of America and home to communities rich in culture and industry. Bordering the Chesapeake Bay, the region boasts beaches, major attractions, world-class museums, and a vibrant visual and performing arts scene. The area is known for its economic vitality, which includes being home to several military bases, ship-building facilities, the NASA Langley Research Center and Jefferson Lab, prominent colleges and universities, and varied commercial industries and enterprises.
Virginia Peninsula is a comprehensive community college, offering a variety of programs of study leading to an associate degree, certificate, or career studies certificate. In addition to the many popular transfer degree programs, the college is known for its strong technical and pre-professional programs and its outreach to the community as a partner and leader in workforce development. The college also provides underprepared students with developmental studies to help them to be successful in college-level coursework. Founded in 1967, Virginia Peninsula Community College serves over 13,000 students each year in credit instruction and over 5,000 in non-credit instruction and workforce services. The College is served by over 110 fulltime faculty, 350 adjunct faculty, and 360 staff members. Faculty and staff are strategic and responsive, committed to understanding and meeting the needs of the region.
The college has two campuses, one in Hampton and the Historic Triangle Campus located in Williamsburg. The college also has a satellite site at the Southeast Higher Education Center in Newport News. The communities primarily served by the college are the Cities of Hampton, Newport News, Poquoson, and Williamsburg, and the Counties of James City and York.
The Position:
The Admissions Office provides seamless enrollment experiences for individuals interested in attending Virginia Peninsula Community College.
A College Navigator is a vital role, serving as a resource and guide to prospective students and applicants. The Navigator provides high-quality service allowing prospective student to successfully complete the college onboarding process. Navigators embrace a holistic model of care and using the case management approach to new student onboarding. Navigators serve as the primary point of contact for a new student - decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements. The Navigator keeps prospective students engaged from the first point of contact through a seamless handoff to an Academic Advisor. The Navigator will provide guidance, and direction for prospective and new students and support them from the moment of first inquiry, decreasing the length of time spent from being interested in college to registered for college.
This is accomplished by: monitoring prospective student and applicant progress throughout the enrollment process, responding to all questions/inquiries, providing information about Virginia Peninsula Community College career and educational pathways and the enrollment process. The Navigator collaborates with college colleagues to remediate barriers to prospective student enrollment, with the goal of enrolling a prospect within 24-48 hours of first inquiry.
College Navigators will have connected with enrollment experts to allow for a student’s seamless onboarding. Navigators will receive extensive training prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.
Education and Experience:
- BA or a comparable combination of education and work experience.
Knowledge:
- Knowledge of effective, equity-minded, evidence-based practices within student services.
- Knowledge of the policies, procedures, and regulations at the institutional, state, federal, and accreditation-level that impact postsecondary education.
- Knowledge of higher education principles of shared governance.
- Knowledge and understanding of academic and workforce programs.
- Proficiency with Microsoft Office products, typing and web browsers.
- Understanding of and commitment to open-access community college philosophy.
- Culturally competent with experience working with diverse populations.
- Basic understanding of credit and non-credit program coordination processes, policies, rules, and regulations.
Skills:
- Skilled in forming effective partnerships and collaborations across diverse stakeholders.
- Skilled in interpersonal communication and conflict resolution.
- Skilled in leading, developing, and managing personnel.
- Skilled in managing projects and processes from idea through execution and evaluation.
- Excellent written and verbal communication skills.
- Ability to work in a congenial and professional manner with students, faculty, and staff.
Abilities:
- Ability to synthesize and present data to varied audiences.
- Ability to analyze and make sound, informed, and well-considered recommendations on complex issues.
- Ability to work effectively with a diverse student body and workforce.
- Ability to maintain confidentiality on individual student and personnel matters.
- Ability to maintain and meet deadlines and deliver high quality work product when managing multiple and competing priorities.
- Ability to multi-task and collaborate effectively as a member of a goal-oriented team.
- Ability to maintain effective interpersonal relationships within the Division and with personnel from other College departments as well as third party.
- Collaboration with enrollment services staff, academic advisors, program managers, department chairs, and other partners.
- Committed to diversity, equity, inclusion, and student success.
- Ability to work evenings and weekends.
- Travel between campuses may be required.
- This position may be eligible for some telework.
None
About Virginia Peninsula Community College
CEO: Dr. Porter Brannon
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: College / University
Website: www.vpcc.edu
Virginia Peninsula Community College
www.vpcc.edu
Hampton, VA
Dr. Porter Brannon
Unknown / Non-Applicable
201 to 500 Employees
College / University
