Team Member

Team Member Norwich, England

Mr Mulligans
Full Time Norwich, England 9.35 - 9.78 GBP HOURLY Today
Job description

VISION OF THE ROLE:

To support the General Manager with overall responsibility for the delivery and development of all aspects of the Mr. Mulligans Norwich, and to ensure that customer expectations are consistently met or exceeded.

To maximise revenue through the upselling of retail products and food & beverage offering.

To safeguard the long-term success of Mr. Mulligans for its stakeholders, all team members will display determination and focus in guiding all the elements of Adventure Leisure to the highest level ensuring that Mr. Mulligans Norwich is recognised as the premier family-centric leisure destination of the surrounding area.

MEASUREMENT OF SUCCESS:

The team member will be measured against key criteria:

Operating profit (derived from income, retail and F&S sales)

Annual measurement of staff engagement

Customer loyalty measured by Net Promoter Score (NPS)

Audits

Regional Operations Manager reviews, General Manager reviews, operational feedback, and personal objectives

KEY RESPONSIBILITIES:

Operations

· Maintain positive and effective relationships with customers and colleagues.

· Assist with the care and maintenance of all assets, inventory, and resources of the location.

Course Marshall

· Ensure customers are adhering to the course rules and regulations.

· Ensure that slow play/progress is kept to a minimum.

· Reinforce Health & Safety notices as required.

Kitchen

· Contribute to the preparation of all food for casual and function dining.

· Ensure adequacy of supplies at the cooking stations.

· Prepare ingredients that should be frequently available.

· Review all bookings for catered activities.

· Adhere to and maintain all Health, Safety & Hygiene rules and regulations WITHOUT EXCEPTION.

· Advise the duty manager of any items/ingredients to be ordered in a timely manner.

People

· Ensure personal compliance within the BGL Academy is 100% at all times.

· Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.

Financial

· Implement and monitor all financial controls and ensure personal responsibility for all cash handling.

· Complete month end procedures for retail in line with BGL company stock taking procedures.

· Adhere and monitor compliance of purchasing policies and procedures.

· Ensure all BGL procedures and policies are adhered to.

Customer Experience

  • Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

Job Types: Full-time, Part-time, Zero hours contract
Part-time hours: 0-32 per week

Salary: £9.35-£9.78 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Referral programme

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location: In person

Reference ID: #JOINTHETEAM-MULLIGANS
Expected start date: 12/05/2023

Team Member
Mr Mulligans

www.mrmulligan.com
Cheltenham, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Public
Related Jobs

All Related Listed jobs

Bartender
Ducie Street Warehouse Manchester, England 10.9 GBP HOURLY Today

3 Staff parties per year. 100% transparent, no administration charges, staff managed tips and service scheme. Friends & Family discount on Native stays.

Senior Accountant
Benjamin Edwards Ltd Doncaster 40000 - 0.00 GBP annum Today

Senior Accountant - Doncaster - up to 40k

Benjamin Edwards are recruiting for a Senior Accountant on a full-time or...

Night Cleaner Required Bristol Avonmeads
ecoSense Cleaning Bristol, England 9.5 GBP HOURLY Today

You can request up to 2 weeks' pay early*. All staff have full use of our award-winning staff app that allows you to control your employment with ecoSense.

Care Assistant
Newcross Healthcare Solutions Sheffield, England 14.99 GBP HOURLY Today

3-months UK personal care experience from within the past 3-years. Care for the caregiver: MyHealthPlan gives you healthcare and mental health support and

HCSW Domestic
NHS Scotland Kirkwall, Scotland 23362 - 25368 GBP ANNUAL Today

Band 2 24,866 to 26,872 including Distant Islands Allowance (12.72 - 13.74 Including DIA per hour). The successful candidates must have previous experience