Team Member Bournemouth, England
Job description
Your main responsibilities will include:
o Meeting and greeting customers in a polite, welcoming and professional manner
o Inducting customers to the Course including any Health and Safety requirements prior to play
o Being on hand to answer any customer questions/queries throughout the day
o Ensuring a clean and welcoming atmosphere throughout all customer areas
o Maintain cleanliness standards throughout all customer areas
o Drive sales through engagement of customers
o Provide outstanding customer service
o Alerts Managers of potential security issues
o Assists with inventory, including receiving and stocking merchandise
o Keeping in line with all the Company Policies and Procedures in relation to its legal obligations in reference to Health and Safety, Food Safety, Licensing, Health and Hygiene (this list in non-exhaustive)
The following is not an exhaustive list of duties and/or responsibilities throughout your employment:
- To assist, where necessary, any other team member and senior management
- To ensure friendly service for all our guests
- Communicate with customers in a proactive and professional manner
- To complete and maintain all necessary paperwork relevant to your shift
- To maintain the Company standard of hygiene and safety and take any action as is necessary
- To develop, update and enforce all cleaning schedules
- To assist in maintaining a good level of hygiene and cleanliness throughout the course
- To take all necessary steps to ensure the security of the general floor area, storage areas, and company owned equipment
- To ensure that all areas under your control are left clean and tidy at all times and that all equipment is switched off at the end of each shift
- To maintain all Company equipment, apparatus and appliances including the cleanliness and maintenance of all
- To maintain satisfactory relationships at all appropriate levels of the client organisation and stakeholders
- To attend to all customer complaints and compliments within the guidelines and timeframes as laid down by management
- To support your management team in training/induction of new team members according to Company Policy and job training completed and documented as required
- To attend meetings, conferences and training courses as requested
- To maintain and develop your personal knowledge and training as it pertains to your role
- To follow all Company guidelines, Policies and Procedures
- To attend to any other reasonable request made by management
- To report about customer or client complaints or compliments and take matters forward.
- Effectively communicate and report all operational problems to your line manager.
Reports to: Operations Managers or any nominated persons of the Operations Manager
Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-20 per week
Salary: £7.49-£10.42 per hour
Benefits:
- Employee discount
- Flexitime
- On-site parking
Schedule:
- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Bournemouth, BH7 7ES: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What makes you a better candidate over others?
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Mighty Adventures Team Member (Bournemouth)
