The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

Job Description

The F&B Team member role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Meals on Duty
• Free Parking
• Apprentiship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• £45 Splendid Family room rate discount
• 30% Discounted Friends and Family hotel rates in Splendid Hotels
• Access to IHG employee rates in hotels worldwide
• Star of the month reward and recognition event
• Departmental incentives
• Retail Trust Employee Assistance Programme (EAP)
• Mental Health First Aiders onsite
• Employee referral scheme

About Us

The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal.
Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers.
Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds – a city break with green, open spaces away from the city-centre bustle.

Role in our Family

Your role will be to deliver fantastic service to all the guests in the food and beverage department. You will be required to work a variety of shifts and undertake tasks for prepare the department for service.
Serve all guests by providing the Holiday Inn Brand Service exerience and display the appropriate servcie behaviours.
Ensure that you follow all hotel policies and proceduers in terms of Fire safety and general health and safety. Cash handling, data security and PCI compliance.
Ensure you are fully compliant with food handling regulations and company HACCP rules.

What Happens Next

Does the role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.