team member Reno, NV
Job description
Job Description
POSITION SUMMARY
The Cashier/Grocery Team Member helps to create a phenomenal shopping experience for Co-op customers by upholding Co-op values and standards and supporting the cooperative principles through exceptional customer service. This position performs customer service, cashiering, stocking, packaging, cleaning and maintaining food safety standards. A Cashier is responsible for ensuring efficient and accurate customer check-outs, proper cash handling, and consistently exceptional customer service.
DEPARTMENT Forefront (cashier team) & Grocery Team
FLSA STATUS Non-exempt
REPORTS TO Grocery & Forefront Managers
ESSENTIAL DUTIES AND RESPONSIBILITIES
Exceed Customer Expectations
- Create a warm and welcoming environment for all people and all diverse backgrounds in accordance with the Co-op’s customer service standards.
- Help customers make product selections by answering questions and providing information --with emphasis on local and regional goods.
- Ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
- Understand what a member-owned Co-op is and be able to explain it to customers
- Maintain a professional, calm, and friendly demeanor with all customers
- Manage difficult or emotional customer situations with help of the Store Manager
- Handle all transactions accurately and efficiently--including giving correct change; entering items, weights, and prices correctly.
- Box/bag groceries in an efficient thoughtful manner
Grocery and Forefront Department Operations
- Complete stocking, cleaning, labeling, packaging and other duties as assigned
- Clean and maintain work areas, including floors, facilities, utensils, and equipment; collect and place garbage, recycling, and compostable items in designated containers.
- Consistently replenish products to ensure freshness and visibility.
- Ensure accurate and sanitary product processing, packaging, labeling, and dating according to department procedures.
- Maintain a working knowledge of all products-with specific emphasis on local producers
- Other duties and special projects as assigned
Co-op Policies
- Follow the Co-op policy of direct, respectful communication at all times
- Follow established Co-op policies and procedures in all matters
- Demonstrate excellent punctuality, adherence to scheduled shifts, and readiness for work when the shift begins
- Adhere to the department dress code. Wear proper clothing during shift, including apron, nametag, and closed-toe shoes
- Attend “All Hands on Deck” dates - inventory, employee meetings, holidays, etc.
- Prioritize time to ensure work is done efficiently and on time
- Look for ways to improve work processes and quality
- Work independently
- Monitor safety and security - take action and report any unsafe conditions immediately
- Operate equipment properly and in a safe manner that will not lead to injury of self or others
- Follow all food safety guidelines and procedures
- Demonstrate support for the cooperative values and principles daily.
- Perform other duties and work in other departments as assigned.
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Read and comprehend instructions and SOPs
- Be able to communicate directly, professionally, and effectively with customers, managers, peers, and suppliers
- Be able to use Point of Sale system, email, Sling, and time clock software proficiently
- Add and subtract two digit numbers and multiply and divide with 10’s and 100’s mentally
CERTIFICATIONS
- Food Handlers Card for the state of Nevada
- Alcohol Awareness Card for the state of Nevada
ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand and walk for extended periods of time
- Use hands to grasp, handle, and feel
- Reach with hands and arms
- Walk, climb, balance, and stoop
- Lift and move up to 30 pounds
- Talk and hear
Occasional Physical Demands
- Lift and move up to 50 pounds
- Close vision, distance vision, peripheral vision, and depth perception.
WORK ENVIRONMENT
The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Extreme cold while working in walk-in refrigerators and freezers (non-weather)
- Standing on cement floors for extended periods of time
- Fumes or airborne particles ranging from natural to chemical
- Hand washing and wearing disposable gloves
- Work with knives and other tools
- Work with various cleaning products including bleach
Occasional exposure
- Cold, heat, and wet or humid conditions (weather and non-weather).
- The noise level in the environment is usually moderate
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- grocery: 1 year (Preferred)
- stocking: 1 year (Preferred)
- Cashiering: 1 year (Preferred)
- local and/or natural foods: 1 year (Preferred)
Work Location: In person
