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Job description

We are Flip Out UK. We are the UKs biggest and best adventure park brand! We are now recruiting for an informative, bubbly, personable and engaging Team Member to join our team in Brent Cross.

Job Overview

We are all about our guests! Your goal will be to provide them with the best customer service possible! You will ensure our guests Health, Safety & Wellbeing are kept in the highest regard at all times and create an environment where our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time!

Duties and Responsibilities

• Be the face of Flip Out!
• Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm.
• You will be working across various areas of the park including Reception, Cafe, Trampolines, Stunt Zones, Foam Pits, Soft Play, Ninja Wipeout and plenty more.
• Cash & card handling when working on Reception & Cafe
• Conducting and engaging our guests in their safety briefing following on from your training and induction
• Ensure excellent standards of housekeeping are maintained at all times
• Be the first point of contact for any accidents/incidents that may occur in your area of work
• Uphold our park rules at all times
• Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
• Report maintenance issues immediately to your court supervisor
• Escalate any complaints to your Shift Manager swiftly and professionally
• Maintain exceptional housekeeping at all times in every area of the park (not just the arena)
• Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five!

Qualifications/Skills

• Be able to work well under pressure
• Ability to work in various areas of our park
• Eager to Learn!
• Fantastic Teamwork
• Be personable, engaging, positive and bubbly!
• This role is all about personality and the right attitude where you know nothing else other than making all our guests feel welcomed and cared for at all times!

Working Conditions

• We are looking for part time and full time members to join the team - you must have school holiday & weekend availability.
• Our parks are large in scale and as such a degree of good fitness is essential as you will work your way around the park dealing with many matters on a day to day basis and be required to stand for extended periods of time.

Rates of Pay & Benefits

16-17 year olds - £5.28 per hour

18-20 year olds - £7.49 per hour

21-22 year olds - £10.18 per hour

23 year olds + - £10.42 per hour

We have a portal offering huge discounts across the largest retailers and offering cashback too! We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise!) The list goes on!

Equality, Diversity & Inclusion

At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Job Types: Full-time, Part-time
Part-time hours: 1-40 per week

Salary: Up to £10.42 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application question(s):

• What is your shift availability each week?
• Please rank what area of the park you would be most interested in to least (1 to 3 - 1 being most interested, 3 being least):

Arena, Parties, Cafe.

Experience:

• Customer service: 1 year (preferred)

Work Location: In person