team member Bristol, England
Job description
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
Start your journey with us as a Maintenance Team Member at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Join us and we can offer you benefits such as:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
- Employee Assistance and Welfare Program.
- Health Plan.
- Life Insurance.
- Cashback and discounts on the leading high street retailers.
- Complimentary Meals on duty.
- Potential Share of Service Charge.
- Excellent Training Development.
This is but a small taster of what we would expect in this role:
- Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you’ll keep our hotels looking great and working well.
- Maintains accurate records, reports documentation according to our policy procedures (we do this by using our maintenance reporting system efficiently).
- Responsible for reporting to the Maintenance Manager and/or Group Property Manager any events or outstanding works that could affect our hotel operation or guests’ services prior to the end of the shift.
- Participate in and complete any Preventative Maintenance tasks as requested by the Maintenance Manager/Group Property Manager
- Ensure any tools, supplies or equipment are secured when not in use.
- Must follow at all times Group Policies and Procedures with regards to Fire, Health Safety, Security and HACCP standards.
- Be familiar with, and understand technical details of any plant, services and equipment within the hotel.
- Keep standards high when ensuring public areas are clean and presentable.
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
- True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for:
- Communication Skills – Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
- Knowledge! Have a basic understanding of building equipment and hand tools.
- Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
- Flexibility – nights, weekends and bank holiday shifts all come as part of the job!
- Fitness –You will also be on your feet for most of the day, also be prepared to bend and kneel a lot. There may also be some heavy lifting involved.
- Team Player – working as part of a tight knit team you will need to be a strong team player.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
