team member Chester, England
Job description
Floor Team Member – The Oakfield
Our working environment could not be more different from a typical restaurant setting – where else could you stroll among rare giraffes and tigers on your break?
The Role
As part of our team working in our award winning Gastro-pub, The Oakfield, you’ll be welcoming and seating guests, taking orders, serving food and drinks, all while maintaining our exceptionally high standards to deliver a world class experience. You will also ensure our wedding, event and corporate clients have a truly memorable day at the UK’s number one zoo.
What makes Chester Zoo a great place to work?
As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.
The Package
You’ll be working a variety of shifts, including during our core zoo opening hours, as well as early morning or evening work for events such as weddings and corporate functions. Contract hours are 20 hours per week, 5 days out of 7 on a rota basis including weekends and bank holidays. Overtime will be paid for all additional agreed hours above this.
Permanent contract
- £10,909.60 per annum based on 20 hours (FTE £21,819.20)
- 33 days annual leave (pro rata) plus the option to buy or sell up to 5 days
- Staff pass so you can visit the zoo during your time off plus multiple complimentary tickets for your friends and family
- Cycle to work scheme
- Healthcare plan and employee assistance programme
- Discounted gym membership
- Discounts on cinema tickets, restaurants, high street shops and more via Perks
- Pension scheme with generous employer contributions up to 9%
Our Requirements
- Excellent customer service skills, ideally gained in a similar environment such as a leading British Gastro-pub
- Excellent communication skills and teamwork
- A good level of numeracy and literacy, to help with taking orders, reading menus and processing payments
- Positive attitude, with the ability to multi-task
- Cash handling experience
It would be great if you also have experience of working functions and events such as weddings and corporate meetings, however full training will be given.
More About Us
Chester Zoo is a conservation zoo on a bold mission to prevent extinction. We are UK’s most popular zoo and as well as winning lots of awards, we welcome 2 million visitors a year through our gates.
We focus on delivering memorable experiences for all our visitors and a key focus for this is our hospitality venues, which are so much more than you’d expect.
Our venues, all held within our 128-acre site of stunning gardens, will jointly operate a turnover of £12.5 million. As a not for profit, everything we make is ploughed into conservation both here in the UK and around the world. Your role has a huge part to play in delivering our mission.
