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Team Manager - Insurance Chatham, England

DXC Technology

Full Time Chatham, England 10.56 - 12.04 GBP Today

Job description

JOB TITLE: Team Manger

LOCATION: Remote Flexible working with the occasional visits to Chatham/london

TYPE: Permanent, Full - time (37.5 hrs per week)

DXC TECHNOLOGY AND THE LONDON MARKET… Delivering eXcellence for our Customers and Colleagues

The London Market Business (known as XIS and XCS) is a joint venture between DXC Technology, the International Underwriters Association (IUA) and Lloyd’s of London, operating in the ‘London Market’.

The ‘London Market’ is a complex ecosystem of Brokers, Managing Agents, Syndicates, Companies and Experts, all of which use shared services to underwrite premiums and pay claims.

With unrivalled knowledge of mission-critical operations, the London Market Business has over 450 employees helping insurers compete in a changing, more consumer-centric market. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Job Overview:

We have a fantastic opportunity for an individual who has strong operational understanding.

The Team Manager is responsible for achieving production targets through the smooth and efficient operating of their team. The role involves a strong element of team support and leadership, interpersonal, management and customer relations’ skills. Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities.

All work processed must meet agreed service levels in respect of quality and turnaround times.

Training will be provided for all insurance documentation / systems required to perform the role.

What you will be doing:

Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted
Ownership of multiple claim teams working with in an agreed handling authority
Supports team members and customers with issues
Prepares volume forecasts for next period using historic data and awareness of current conditions
Produces a fully-balanced capacity plan focusing on delivery of business objectives through effective utilisation of team
Allocates work and resources to optimise daily outcomes
Monitors in-day achievement against work plan
Maintains accurate records of time spent on diverted activity and how staff time is distributed
Takes corrective action to re-plan and re-prioritise at critical points
Works co-operatively with colleagues to solve capacity management issues and achieve production objectives
Consistently manages absence within the team, adhering to the Absence Policy.

We're looking for people who have:

Strong numeracy, verbal and literacy skills
Computer literate with working knowledge of Outlook and MS Office
Work to a high level of accuracy with attention to detail
Strong organisational, personal and time management skills
Ability to work independently and as part of a team
Excellent Customer Service skills
Ability to demonstrate strong negotiating and influencing skills
Positive attitude and natural curiosity to identify improvement
Experience in managing a team of professionals
Proven ability to deliver customer satisfaction

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture:

Here at DXC we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits:

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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