Team Manager Northampton, England
Simply Business
Full Time
Northampton, England
10.56 - 12.04 GBP Today
Job description
We’re Simply Business
We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 800,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades.
We harness cutting-edge data ability, believe in experimentation, and build our own technology to deliver better experiences for our customers and employees. This means we’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.
If Simply Business sounds like the kind of place you’ll thrive, we’d love to hear from you.
We're looking for a Team Manager to join the contact centre in Northampton.
Here's what you'll be doing:
- leading and motivating a team to achieve and exceed performance targets
- understanding the development needs of our consultants and supporting them through effective coaching and guidance
- supporting consultants’ development through their competency framework and Simply Skillz utilising the systems and processes available
- monitoring and evaluating individual and team performance through regular feedback, 1-2-1s, and monthly review meetings
- identifying trends in individual, team, and department performance and implementing any opportunities to improve
- using data to produce action and development plans
- managing your team in line with company policies
- acting as a role model to your team and peers including values, inclusion, and leadership habits
- partnering with the support team managers to make sure that your team’s performance adheres to compliance and quality standards – particularly FCA regulations and data protection requirements
- making sure the wellbeing of your team is a priority while effectively balancing the needs of individuals and the impact on the business
We're looking for someone who is:
- able to inspire, lead, and motivate a team to achieve targets
- experienced in managing a team to achieve high standards is highly desirable
- experienced in setting objectives, delivering feedback, and supporting development plans
- able to show good organisational skills and is highly motivated
- very experienced in a contact centre environment
- self-motivated and able to work on their initiative
- able to work effectively with others
- target-driven
- experienced in the people team/HR process and policies is highly desirable
- confident enough to challenge our current ways of working
- open to change and can manage others through change
A few more details about the role:
- you’ll manage the day-to-day running of a team of hybrid working consultants
- you’ll also motivate and coach the team to meet the required targets, productivity measures, and standards. And will develop the team to make sure the delivery of excellent customer service is consistent
Our culture is inclusive and diverse
We Embrace Individuality We value what’s important to each and every SBer. Whether that be providing access to cutting edge wellbeing support, or being part of one of our many diversity networks and communities. We also take personal development seriously - we’re all about enabling big dreams.
We Trust Who We Hire We empower SBers with choice and flexibility to make the right decisions based on the needs of their roles and we’ve been working this way long before Covid19.
There’s no one-size-fits all solution when it comes to how often we get together in person, so all of our people and teams find the rhythm that suits them best when it comes to working from home or hub.
We’re innovative We've created a place for people to be curious, experience new things, and bring unique ideas to the table. If you want to learn how we do all this - head over to our Careers page where you’ll see us walk the talk
Our mission is to make Simply Business synonymous with fairness, belonging and inclusivity. We won’t be happy until we’ve created a truly inclusive culture – where every employee, whatever their background, role, or location, feels comfortable being their authentic self at work.
We all have a part to play – to learn more, to do more and to go further – in building this new reality that’ll be befitting of the diversity of the customers we serve. At Simply Business, we’re all in.
What are the benefits?
At Simply Business, our benefits let you balance life and work properly:
flexible parental leave – you can choose to take shared parental leave, plus we offer full pay for the first six months of your maternity leave and four-week fully paid paternity leave, subject to meeting the qualifying criteria- remote working – more of us are currently working remotely than usual, but longer-term you can balance working remotely with working in the office, giving you the opportunity to connect with colleagues
- mental health and wellbeing resources – we take your wellbeing seriously, giving you access to counselling (through our Employee Assistance Programme) as well as technology to support your mental health (through the Unmind app)
- paid sabbatical – two weeks off when you’ve been here for five years and four weeks off when you’ve been here for 10, 15 & 20 years
- a dedicated learning platform – including a management and leadership programme – the platform lets you balance both work and life goals
- life event leave – where every UK SBer has an extra day of leave, every two years, to use for whatever purpose they want, whether that be for moving house, welcoming a new pet to your household or celebrating your Birthday.
And we compensate you fairly:
a competitive salary that reflects your experience, our pay policy and the market we’re in from your first day- the potential to earn an annual bonus based on business performance (those on commission-led roles will be rewarded monthly)
- we match what you put into your pension up to five per cent
- a health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)
- a generous holiday entitlement of 25 days annual leave, plus bank holidays, and an extra day of holiday every two years to use however you wish
- life assurance of four times of your basic salary
- Smart Health services including unlimited access to a 24/7 virtual GP
- a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership
These values are important to us and our people
- Learning
- Empowerment
- Authenticity
- Pioneering
- Simplicity
These all mean something unique to every person at Simply Business, but if you’re thinking about working here, give them some thought. They’re at the heart of our story.
