Team Leader - Selfridges London London, England

WHSmith

Full Time London, England 21300 GBP ANNUAL Today

Job description

Can you inspire a team to achieve challenging targets? Then read on.

We are looking for exceptional individuals used to working to Key Performance Indicators and driving sales to support the Store Manager with the day to day operation of the store to maximise profit through effective management of the team.

The Accountabilities

Creating a customer service led culture which is always striving to improve performance
Ensuring all staff deliver a professional, friendly service to all customers
Play an active role on the shop floor with the team
Work with the management team to maximise opportunities to drive sales and increase footfall
Working with the management team to ensure store is fully compliant with pricing, promotions, legislation and landlord agreements
Drive the team to achieve both individual and store targets including sales, shrink, waste, cash loss and staff costs
Recruit, motivate & train the team to deliver individual and store targets, including average transaction value and add on sales
Performance management of staff – lateness, absence, poor work rate, poor service
Deliver a legal, safe and secure workplace
Deputise for Store Manager / Deputy Manager in their absence

The Requirements

Previous experience of working in a customer focused retail environment
Previous experience of leading and motivating a team
Proven experience of working to and achieving challenging Key Performance Indicators
Flexibility towards working hours
Strong communication skills

Format of Business

Workplace

Shift Pattern

Flexible - Including nights

Hours / Week

Full Time / Part Time

Part Time

Salary Up To

21300

County

Central London

Country