Team Leader - LIVE Birmingham, England
Job description
Job Summary
Team Leaders - who can lead their teams to ensure they deliver the highest quality and standards of customer service when dealing with complaints.
Role Purpose
You will build, lead and manage a high performing team of engaged and capable staff to exceed performance standards. In addition, you will manage all aspects of the team’s workload, monitor and analyse operational performance information, encourage good working relationships across Operations and work with Operational Management Team and HR to identify and address performance, behavioural or conduct issues within your team.
Skills & Experience
As a Team Leader you will need to be a source of information and guidance for your team and embed a learning and coaching culture, encouraging them to seek further information or guidance.
You will need to have experience of working in a customer service environment and be able to demonstrate your ability to manage and lead a team of people. It is vital that you can prove your skills and experience will enable you to motivate, coach and support the performance of your team.
