Team Leader - Customer Services Manchester, England
Job description
Vacancy Information
Job Title
Team Leader (Relationship Team)
Department
Manchester Office
Reporting Line
Associate Sales Director
Hours
9:00am – 5:30pm (1 hour lunch) OR
9:30am – 5:30pm (30 mins lunch)
o Employee schedules and workloads
o Track employee performance
o Training, coaching and development
o To actively look for ways to improve existing procedures within the team
o Establish and maintain procedures
o Holidays, sickness, and absence management
o Day-to-day support and care
o Regular 1-2-1 meetings
o Communicate any changes to the team in a positive manner
o Help to improve/embed company culture
o Create a safe and inclusive work environment
· Undertake various property-related duties, in conjunction with Business Support Officer:
o Establish and maintain procedures
o Organise the office, including stationery and equipment
o Liaise with IT and other relevant services
o Plan in-house or off-site activities
· Provide cover for Relationship Team during busy periods, handling sales and service calls, and monitoring email inboxes and online chat.
· Assist Senior Management Team when needed
Responsibilities
Direct line responsibility for Relationship Officers and Business Support Officers
Technical Skills, Experience and Qualifications
· Excellent organisational skills
· Ability to change priorities/duties quickly
· Clear thinker with the ability to pay attention to detail
· Experience of coaching staff in a customer service/sales environment
· A confident, friendly, enthusiastic, and professional manner
- The ability to work under pressure to tight timescales, whilst maintaining a high quality of work
- Team leader experience desired
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Referral programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Manchester, M3 3BW: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 1 year (preferred)
- Customer Service: 3 years (required)
Work Location: Hybrid remote in Manchester, M3 3BW
