Team Leader - Casework

Team Leader - Casework Remote

Victim Support
Full Time Remote 29000 GBP ANNUAL Today
Job description

We have an exciting opportunity for a dynamic Team Leader to join the casework team based in the Swansea, Neath & Port Talbot Area, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Office location
Home Based
Full time/Part time
Full time
Hours per week
37.5 hours per week
Work schedule
Mon-Fri (9am-5pm)
Basic Salary
£29,000 per annum
Travel expenses, Home Working
Contract type
DBS required?
Police vetting required?
Closing Date
Ref No

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role:

This role has responsibility for the Swansea, Neath & Port Talbot areas with regular travel to the regional office based in Rumney, Cardiff.

As a Team Leader you will be:

  • ensuring the delivery of excellent services to victims
  • contributing to the retention and development of contracts for services by supporting and managing operational staff
  • delivering the overall aim of helping people cope and recover from the effects of crime
  • working collaboratively with the Operations Manager & other management team members
  • ensuring the delivery work force plans and the development of the service

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Team Leader - Casework
Victim Support
London, United Kingdom
Diana Fawcett
$5 to $25 million (USD)
1001 to 5000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
Related Jobs

All Related Listed jobs

Starbucks Shift Supervisor
EG Group Rushden, East of England, England 10.55 GBP HOURLY Today

Starbucks discount - 30% off food, drinks & merchandise. Hours: Part-Time / Full-Time Hours Available / Permanent. Bonus Scheme: Quarterly Bonus Incentive!

electronics engineer
SRC Fairborn, OH 68018 - 48137 USD ANNUAL Today

SRC, Inc., a not-for-profit research and development company, combines information, science, technology, and ingenuity across our...

Stockroom Assistant - Oxford Street (40 hours)
Rituals Cosmetics London 24570 - 30992 GBP ANNUAL Today

Assisting customers with locating products and answering any stock-related questions they may have. Demonstrable success gained in a retail sales environment in

Seasonal Litter Pickers
Advanced Cleaning Services Newmarket, England 10.5 GBP HOURLY Today

Our sites include retail, leisure and event cleaning, general office cleaning, specialist food production cleaning and the equine and racing industry.

Customer Assistant-Cafe
Marks & Spencer London 11.45 GBP HOURLY Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on