Team Leader Birmingham, England
Job description
Hub Leader/ Team Leader
Full time
12 Month Fixed Term Contract
Birmingham
Salary - £30,900 - £39,200 depending on experience
Hours – Monday to Friday 9:00am – 5:30pm
Hybrid – 2 days in the office, 3 days at home
We have a superb opportunity for someone to join an established global law firm, based in Birmingham as a Hub Leader.
This role will be responsible for the successful delivery of a high-quality, client-focused support service, through the operational day-to-day management of the team.
This role is ideal for someone who has experience of working in a management role within Healthcare or within a NHS environment due to the nature of the work.
Key responsibilities;
· Manage individual performance of allocated support resources including regular progress meetings and annual appraisals
· Ensure the smooth induction of new starters and supporting Managers in ensuring awareness and understanding of HR, department and client specific policies, procedures and information
· Act as a coach to develop the team to the highest standards
· Identify appropriate training to support personal development through feedback
· Manage the teams with a focus on service delivery and excellence; resolve issues relating to workflow, resource availability, working relationships, service delivery and HR matters
· Manage resource allocation following planned /unplanned absences to ensure service levels are maintained with a fair distribution of workload and cover
· Develop relationships and proactively manage services around agreed SLAs/KPIs, and ensure successful team management and workflow allocations
· Responsible for ensuring the prioritisation of work appropriately
· Ensure all team members work proactively and collectively for the benefit of the business across their team and other teams as appropriate
· Participate in the recruitment and selection process for team members
· Maintain appropriate statistics to fit the requirements of KPI/SLA report monitoring
· Drive the delivery of exceptional client service, quality and consistency across team members and ensure processes are developed positively, with best practice shared across the department
· Ensure full compliance by teams of our policies and procedures (e.g. Compliance, ISO, Finance)
· Actively support and be a champion for department initiatives, engaging with central teams where appropriate and driving implementation of changes
Essential Skills & Experience
· Experience of working within Healthcare or within a NHS environment or the legal sector
· Demonstrable suitability to work in a management role
· Attention to detail and the highest quality standards
· Customer service focused
· Management traits and excellent communication skills
· Demonstrable suitability to work in a management role and an ability to communicate effectively at all level
· Advanced Microsoft Office skills
Company Benefits;
· Holiday starts at 25 days per annum increasing to 26 days after three years of service and 27 days after five years of service.
· Private medical and dental insurance
· Group pension scheme
· Life assurance
· Gym and fitness discount
· Employee assistance programme
Job Types: Permanent, Fixed term contract
Contract length: 12 months
Salary: £30,900.00-£39,200.00 per year
Benefits:
- Company pension
- Flexitime
- Life insurance
- Private medical insurance
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Birmingham City Centre, West Midlands: reliably commute or plan to relocate before starting work (required)
Work Location: One location
