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Job description

Hub Leader/ Team Leader

Full time

12 Month Fixed Term Contract

Birmingham

Salary - £30,900 - £39,200 depending on experience

Hours – Monday to Friday 9:00am – 5:30pm

Hybrid – 2 days in the office, 3 days at home

We have a superb opportunity for someone to join an established global law firm, based in Birmingham as a Hub Leader.

This role will be responsible for the successful delivery of a high-quality, client-focused support service, through the operational day-to-day management of the team.

This role is ideal for someone who has experience of working in a management role within Healthcare or within a NHS environment due to the nature of the work.

Key responsibilities;

· Manage individual performance of allocated support resources including regular progress meetings and annual appraisals

· Ensure the smooth induction of new starters and supporting Managers in ensuring awareness and understanding of HR, department and client specific policies, procedures and information

· Act as a coach to develop the team to the highest standards

· Identify appropriate training to support personal development through feedback

· Manage the teams with a focus on service delivery and excellence; resolve issues relating to workflow, resource availability, working relationships, service delivery and HR matters

· Manage resource allocation following planned /unplanned absences to ensure service levels are maintained with a fair distribution of workload and cover

· Develop relationships and proactively manage services around agreed SLAs/KPIs, and ensure successful team management and workflow allocations

· Responsible for ensuring the prioritisation of work appropriately

· Ensure all team members work proactively and collectively for the benefit of the business across their team and other teams as appropriate

· Participate in the recruitment and selection process for team members

· Maintain appropriate statistics to fit the requirements of KPI/SLA report monitoring

· Drive the delivery of exceptional client service, quality and consistency across team members and ensure processes are developed positively, with best practice shared across the department

· Ensure full compliance by teams of our policies and procedures (e.g. Compliance, ISO, Finance)

· Actively support and be a champion for department initiatives, engaging with central teams where appropriate and driving implementation of changes

Essential Skills & Experience

· Experience of working within Healthcare or within a NHS environment or the legal sector

· Demonstrable suitability to work in a management role

· Attention to detail and the highest quality standards

· Customer service focused

· Management traits and excellent communication skills

· Demonstrable suitability to work in a management role and an ability to communicate effectively at all level

· Advanced Microsoft Office skills

Company Benefits;

· Holiday starts at 25 days per annum increasing to 26 days after three years of service and 27 days after five years of service.

· Private medical and dental insurance

· Group pension scheme

· Life assurance

· Gym and fitness discount

· Employee assistance programme

Job Types: Permanent, Fixed term contract
Contract length: 12 months

Salary: £30,900.00-£39,200.00 per year

Benefits:

• Company pension
• Flexitime
• Life insurance
• Private medical insurance

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Birmingham City Centre, West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: One location