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Team Leader
Birmingham

As a Barclays Team Leader you will be working within Trade & Working Capital who are part of COO Operations, and is made up of Documentary Trade products such as BGI’s, Letters of Credit, Collections and Trade Loans as well as Open Account which is primarily focused on Invoice Discounting. You will be responsible for the day to day management of the documentary trade team, including performance management and workflow management ensuring the team meet Service Level targets.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Leading performance management of the team through individual performance plans, setting of objectives and regular reviews
• Developing a high performing team culture through regular communication, coaching, team building and performance management
• Working with team leaders in other locations such as India to ensure SLA performance is maintained
• Identifying training needs within the team and managing the roll out and delivery of training ensuring all team members understand milestones and measures of success
• Applying the formal HR processes as appropriate to deal with cases of poor or inappropriate conduct-DC&G, H&S, Sickness
• Owning the team capacity planning and forecasting both short and long term to enable effective manpower and resourcing requirements using tools such as AOMi
• Coordinating holiday, sickness and absence leave to ensure that the team has sufficient cover at all times
• Building relationships with process customers and stakeholders, recommending and responding to process improvement suggestions

What we’re looking for:

• Similar experience working in a Team Leading capacity
• Exposure to Risk Management where you have the ability to interpret and apply policies and procedures and make sound, risk based decisions
• Ability to drive consistent operational excellence by improving the client journey and colleague experience as well as strengthening our end to end controls
• Excellent organisational skills where you can prioritise workloads effectively

Skills that will help you in the role:

• Previous experience of working in a Trade environment is desirable, to enable the jobholder to understand the workings of the different products
• Excellent communication skills are essential as is the ability to be proactive, flexible, hardworking and accurate with a “can do” attitude

Where will you be working?

Barclays Snowhill is at the heart of the professional district and commands a workforce of around 1000. With great transport links to Birmingham Grand Central and Snowhill train stations as well as the local metro. Our office has a dedicated staff coffee shop and deli and break out areas for staff. There is also a presentation theatre for client and staff events. Our office boasts a great working environment as well as opportunities to network across the city.

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