Team Lead - Client Support Services Manager United Kingdom
Job description
HSBC Global Private Banking (GPB) is a leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world.
We are currently seeking a high calibre professional to join our Trust and Fiduciary Services (TFS) team in Jersey (Channel Islands) as a Client Support Services Manager. Reporting to the Head of Client Support Services (“CSS”) the role holder will manage and motivate a team within the CSS team to achieve the highest standards in trust & fiduciary services to create continuous value to our customers. Note this is a non-client facing role.
The TFS business in Jersey is the primary centre for the management of planning solutions for Ultra High Net Worth clients based in one of GPB’s key growth markets, the Middle East, with significant connectivity across Asia and the UK.
The Client Support Services (“CSS”) team plays a crucial role in the end-to-end customer journey, supporting the Trust Relationship Manager in handling trustee administrative services and is responsible for the coordination and completion of key operational activities including trust distributions and payments, bank and investment account opening, third party appointment, Registered Office/Registered services, trust documentation, ad-hoc/special projects, and data maintenance control.
This is a fantastic opportunity to work within a dynamic team which is at the centre of all operational and transactional activity within HSBC’s Trust operation in Jersey, whilst working for one of the world’s largest and most stable financial institutions.
In this role, you will have:
- Supervisory responsibilities of a small team including checking and approving tasks via NavOne workflows and allocating of workload amongst team members. Overall responsibility in ensuring tasks are delivered within the internal service level agreements and parameters defined according to the relevant structure requirements.
