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JOB SUMMARY

This person will be the team assistant to the CSO team based primarily in London, you will join a team of more than 100 people globally. You will support the senior members of the CSO team as well as the wider team.

Previous administrative experience in a fast-paced environment is essential and the ability to multi-task is a must.

RESPONSIBILITIES

Strategy

• Support the CSO team in daily BAU tasks as well as wider projects as requested by CSO management

• Identify and take responsibility for additional administrative responsibilities with the support of the wider team for the purpose of increasing the productivity

• Prioritise and act proactively to take ownership and manage tasks/projects from start to finish using strong organisational skills, with the ability to multi task while remaining calm and professional

• Use excellent interpersonal and communication skills (both written and verbal) to deal confidently with global teams and senior management, both internally and externally

Business

• Dairy management, including internal and external meetings, across multiple time zones and balancing competing priorities and deal with last minute changes

• Organising travel itineraries including booking flights, car pickups, accommodation, and prepare/submit visa requests, booking restaurants all whilst keeping an awareness of costs and the Banks expense policies.

• Processing of expenses; ensuring the Gifts & Entertainment register is updated within the parameters of the policy

• Raise and manage IT and Telecom requests

• Book meeting rooms (and if necessary, refreshments), video conferencing and conference calls.

• Arranging the booking of DHL & local couriers.

• Onboard new joiners / Offboard Leavers and mover out by raising system accesses and software through SRM system

• Organise printing where necessary

• Meet clients and show to meeting rooms

• Onboard new vendors for invoicing and raise purchase orders where required

• Notify stakeholders of international visitors and complete visitor forms

• Be point of contact and act in accordance with other ad hoc requirements

• General ad-hoc requests for the wider team, acting as back up resource and a knowledge base for all queries

Processes

• Ensure adherence to all internal and external regulations

• Ensure adherence with Group Policy and Standards and under local laws and regulations

• Contribute towards highlighting any need to update procedures and controls as a result of changes in products, systems, policy or regulations

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations amongst colleagues and work in collaboration with partners

• Ensure active communication of vision, priorities and progress to the business to foster engagement, awareness and motivation

• Contribute to continuous process improvement and sharing best practice

Risk Management

• Adherence to all Group Policies and relevant legislation

• Commitment to Group Code of Conduct

• Timely completion of all e-leaning, attestations and requests for information

Governance

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

• Willingness to ‘speak up’ in the event of any realised or perceived breach of group conduct rules or laws by colleagues

• Willingness to work with any local regulators in an open and cooperative manner

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead to achieve the outcomes set out in the Bank’s Conduct Principles:

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CSO Regional & Global Heads

• CSO Team Globally

• Global CSO Assistants & PAs

• London Support Network

• Technology, Finance & Property Functions

Other Responsibilities

• Demonstrate Here for good and Group’s brand and values in daily behaviour

• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Role Specific Technical Competencies

• Microsoft Office
• Concur
• Amex Travel

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers