Why is this role important and how does it fit into the team, department & wider firm?

The role of Team Assistant is vital to the team, providing administrative and file management support to help our fee earners to operate as efficiently as possible and therefore contributing to the overall client experience. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support recognising and translating the needs and expectations into a responsive service.

What is the working practice for this role?

The firm operates a set of core principles that guides our working practice. It’s called ‘One Firm, Wherever You Are’.

You might have enjoyed working from home and would like to split your time between there and the office/ other work locations. Others may be eager to return to the office on a more regular basis. We believe that a regular level of in-person contact is an important way to build connections with your colleagues, enhancing knowledge and idea sharing and enabling all of us to benefit from the vibrant office culture Browne Jacobson has to offer.

Our expectation is that, on average, you’ll work from home for no more than three days per week, with the remainder of your time either spent with your colleagues in the office or working from other locations as work demands dictate, e.g. courts, client offices, conferences etc. This is an average expectation over time and we know that there will be variations from week to week. Equally, there will be individual circumstances in which a different pattern of work is needed, for example as an agreed reasonable adjustment for colleagues with a disability or long term medical condition.

We believe this approach:

• fits with our values and personality;
• will enhance our performance through greater flexibility;
• advances our ambitions as an inclusive employer – helping you better balance work and family/life commitments;
• offers opportunities to reduce our carbon footprint (travel, office services etc.), a key ambition underpinning our corporate sustainability plan.

As part of our Legal Support Services team, you would be expected to have the following skills and experience:

• An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times
• Good organisational skills and ability to manage own time effectively within a fast-paced environment
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
• Positive can-do attitude with the ability to adapt to change
• Excellent attention to detail
• Customer service focused
• Proactive, professional and flexible approach to work
• Keen to develop over a period of time with a willingness and ability to learn