Team Administrator Wallington, East of England, England
Job description
To be responsible for ensuring the data on the required electronic patient care record is accurate and up to date. To address and alert teams to errors and problems as they arise. To support team members in being able to access basic information held on My Dashboards and Pulse To ensure that all service users, patients and visitors are received in a courteous and efficient manner. To be responsible for ensuring referrals to the teams are processed efficiently.
Responding to urgent referrals when necessary and making sure they are passed on to the duty team To facilitate effective communication within the team by providing team members with messages and information. To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person. To support the administration of service meetings including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate. Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager.
Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues. To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems. To have the need for confidentiality of service users and professional information Photocopy/fax/scan/email as requested by other members of the team Provide admin support to the senior management team when needed. To implement Trust and team policies/procedures and propose changes to practices if necessary.
