Task Dispatch Operations Specialist Ipswich, England
Openreach
Full Time
Ipswich, England
30485 - 49929 GBP ANNUAL Today
Job description
Task Dispatch Operations Specialist
Job Req ID: 16987
Posting Date: 26-May-2023
Function: Business Operations
Location:
Ipswich (4405), Ipswich, United Kingdom
Salary: Competitive
The main purpose of the role is to provide insights and configuration for the scheduling and allocation engine: Taskforce. As well as the leadership of a team to achieve the business outcomes and drive engagement.
We set up the system for the optimal allocation of tasks across SD.
The role holder will:
- Lead a team to deliver the scheduling configuration, governance, and insights to drive improvements.
- Instil a culture of continuous improvement, striving to improve our systems, processes, and transactional throughput
- Carry out investigations into the schedule identifying any issues, faults or trends & taking appropriate action to remedy
- Manage the parameter settings in Taskforce. Ensuring that these are updated in a timely manner following an agreed change as signed off by the Scheduling Management Team or representative.
- Regularly review team output & push for opportunities to improve efficiency or quality.
- Working with colleagues across Openreach to improve scheduling resilience.
About Openreach
We’re the nation’s number one broadband network and we build the connections that matter.
Our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses and our mission is build the best digital future for the UK.
There’s over 33,000 of us across the country, and we have a vision that our workforce should represent the communities that we serve. Diversity and accessibility are important to both where we are now and where we’re going. We value every colleague and the contribution they make, because a diverse business is a stronger business.
We also want the best work-life balance for all our people, which is why we offer smart working. It’s not a one-size-fits-all solution, so you’ll be able to discuss how smart working fits with your role during the recruitment process.
You'll have the following responsibilities
- Management
o Accountable for delivery operational performance metrics and enabling better quality output through meaningful coaching conversations.
- Configuration
o Share best practice & principles impacting scheduling logic across the business.
- Data Analysis & Insights
o Analyse and discover opportunities for optimisation of allocation strategies based on workstack dynamics and inputs to enable even better service and efficiency
- Change & Stakeholder Management
o Maintain integrity and drive business priorities across a diverse and changing customer base.
o Influence stakeholders, gain buy-in and proactively propose solutions, impact analysis, and expected output
Benefits
As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.
We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.
- Discounted Broadband
- Up to 50% off EE and BT mobile for you and 5 family & friends
- Discounted TV & BT sport packages
- 25 days annual leave + Bank holidays
- 10% BT pension contribution
- Access to 100's of retail discounts including the BT shop
You'll need to have the following skills & experience
- Ability to effectively lead teams.
- Advanced use of analytical tools and data processing including Excel, SQL and potentially R.
- Knowledge in scheduling and allocation systems & logic.
- Root-cause analysis (RCA) investigations
- Strong communication skills & senior stakeholder management.
Experience you would be expected to have
- Experience of leading a team (both in person & remotely)
- High attention to detail and ensuring system compliance
- An understanding of the scheduling logic of Taskforce
- Data management and processing
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page.
We’re creating an inclusive working culture where people from all backgrounds can succeed. We welcome applications from every community and we’re looking forward to receiving yours.
Locations – Adastral Park, Glasgow, Leeds & Cardiff
Hiring Manager – Joseph Shaw
Closing Date – 7th June
#LI-OR
Openreach
www.openreach.co.uk
London, United Kingdom
Clive Selley
$5 to $10 billion (USD)
10000+ Employees
Subsidiary or Business Segment
Electronics Manufacturing
2006
