Find More Than 10K+
United Kingdom Jobs

Location: Home based

REQUIREMENT: ELIGIBLE TO SEEK SC CLEARANCE

Would you like to join one of the largest providers of communications and IT solutions across the UK as a T2 Network Support Engineer? You will be part of a team delivering support to a wide range of customers, ensuring their businesses stay connected.

Since being founded in 2001, Daisy delivers solutions and services serving more 2,000 UK businesses across all sectors – with a portfolio spanning Modern Workplace, Connectivity, Unified Communications, Cloud, Cyber Security and Operational Resilience.

About the role…

You will be required to provide 2nd Line support for customer technical services including monitoring, incidents, changes and appropriate service requests within agreed service hours and to agreed service levels. You will work with and manage escalations or complex requests from all sources regarding fulfilment, communicating and engaging other parties (including 3rd parties) as required

What do we need from you?

• Relevant experience of technical network support in a Service Provider / Outsource environment.
• CCNA – required.
• Knowledge of Juniper, Palo Alto & Cisco Firewalls.
• Working knowledge of key infrastructural technologies (Storage, Networking etc) and how they interact within an overall technical solution. Relevant hands-on experience relating to these technologies preferred.
• Proven capability and demonstrable experience of problem, incident and change management.

It would be advantageous (not essential) for you to have:

• Knowledge of Network analytical tools such as Wireshark.
• Knowledge of Cisco and Extreme management tools.
• Knowledge of and experience with configuring and troubleshooting.
• Wireless technologies including Meraki, Cisco, Aruba and Extreme.
• Network technologies including Cisco switches / routers.
• SD-WAN including Meraki and Fortinet.
• Load balancers including F5 / Kemp Load balancer configuration and fault finding.
• Tier 2 Broadband / Ethernet support including traffic shaping.

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid, field and home based working - To ensure work WORKS for you.
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.