Systems Support Technician Milton Keynes, England
Job description
At a glance:
Pay: £25,600.00 - £34, 700.00 with 20% Shift Premium
Position: Permanent Partner
Working Pattern: 06:00-14:00 and 14:00-22:00 on a rotating basis including some weekends.
Location: Fenny Lock - This role will require you to be on site
About the role:
Here at Fenny Lock we are looking for our System Support Technician to support the business objective of having the right stock in the right place at the right time by ensuring stock is released for picking via the warehouse management systems and that those systems are operating efficiently. The critical purpose of the role is to act as the main point of contact for all IT administration, support and queries and proactively identify systems issues which may affect availability and use the appropriate route to resolve.
What you will be doing:
Complete analysis and investigation to find possible cause, check outstanding queries and prioritise levels of impact
Complete daily task list
Generate and distribute daily and weekly reports and resolve queries from management, stock administration teams
Configure hardware to new user specification
Complete data collection for central systems for any changes
Co-ordinate, implement and communicate new systems upgrade
Assist with the set up and installation of new sites
Manage expired user and PC accounts
Coach individuals to the best out of their systems on an ad hoc basis
Liaise with systems across the Distribution network to share best practise and ensure a consistent approach
Support external 3rd Party sites
What you will need:
Excellent working knowledge of IT systems
What else you may bring:
Full Uk Driving Licence
Experience in a distribution/logistics environment
Dispatcher warehouse management system
Microsoft Office, Windows and Access packages
Google applications
Labour management systems
TCP/IP networking
Voice picking systems
Voice over IP (telephony)
Mainframe application
For Internal Candidates, please copy the link below into your browser to view the Job Outline:
https://drive.google.com/file/d/1-0zAOtd3B1-eI0gqaEPXLsD_gTy650hY/view?usp=drive_link
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